Re: Learning curves and such (was Re: pgFoundry)

Joshua,

does RT has full support of PostgreSQL ?

Oleg
On Tue, 17 May 2005, Joshua D. Drake wrote:

>
>> discuss it, and contribute to resolving it. More often than not, a
>> web-based interface like Bugzilla leads to a single "bug master", who does
>> most of this work by themselves. Besides the fact we don't have such a
>> person, it would also mean that knowledge of bugs/patches and the
>> discussion about resolving issues is distributed among a smaller pool of
>> people.
>
> I can only speak for RT but with RT you can easily avoid this. For example
> you can set it up so that anything that would go to patches(at)postgresql(dot)org
> would automatically create a ticket an alert all people within the patches
> group.
>
> Multiple people can be assigned to a ticket as a maintainer or just a
> watcher.
>
> You can even respond to specific messages within the thread instead of just a
> top down (one email after the other).
>
>
>> There is definitely room for improvement; submitted patches do occasionally
>> fall through the cracks, for example. I would personally be interested in a
>> "bug-tracking system" that is closer to a shared email archive.
>
> That would be another nice part of RT. RT automatically deals with
> attachments and although I wouldn't use it for this you could even use it as
> a semi patch repository until the patch is actually approved for submission.
>
>> issues, searching through issues, etc. But the point is that the current
>> system works well;
>
> Well does it though? I am not saying it is bad, well yes I am ;). There is no
> central place for me to point one of my developers and say -- Hey,
> look at this patch... weren't we working on something like this? Let's help
> them out.
>
> I have to have the dig through the mail archives which is fairly counter
> productive. It would be much better to be able to say, hey... look at patch
> #42345. What do you think?
>
>> I'm not sure which existing systems fit this model (suggestions are
>> welcome) -- email needs to be the primary interface, not an afterthought
>> (as is often the case). Perhaps RT would work, I'm not sure.
>
> RT supports complete email integration. Most of the interaction I do with it
> is actually through email not through the web interface. It also has the
> ability to have a knowledge base dropped right on top of it.
>
> Sincerely,
>
> Joshua D. Drake
>
>
>
>>
>> -Neil
>>
>> [1] Hat-tip to Andrew Morton's keynote at LCA, which made this point
>> effectively.
>>
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>>
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>
>
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>

Regards,
Oleg
_____________________________________________________________
Oleg Bartunov, sci.researcher, hostmaster of AstroNet,
Sternberg Astronomical Institute, Moscow University (Russia)
Internet: oleg(at)sai(dot)msu(dot)su, http://www.sai.msu.su/~megera/
phone: +007(095)939-16-83, +007(095)939-23-83