Re: Learning curves and such (was Re: pgFoundry)

Tom Lane wrote:
> Greg Stark <gsstark(at)mit(dot)edu> writes:
> > Tom Lane <tgl(at)sss(dot)pgh(dot)pa(dot)us> writes:
> >> What it comes down to is that a mailing list encourages many-eyes-on-
> >> one-bug synergy, whereas Bugzilla is designed to send a bug report
> >> to just one pair of eyes, or at most a small number of eyes. I haven't
> >> used RT but I doubt it's fundamentally different.
>
> > Actually RT is quite different. It's very closely tied to email. You get all
> > the updates in email and can respond to the emails and the results are
> > archived in the ticket.
>
> [ shrug... ] BZ sends me email too --- for the things *it* thinks I
> should know about.
>
> The basic point here is that these systems are designed on the
> assumption that there is a small, easily identified set of people
> who need-to-know about any given problem. We (Postgres) have done
> well by *not* using that assumption, and I'm not eager to adopt a
> tool that forces us to buy into that mindset.

What we do now is not to require the reporter or the developers to
classify the email traffic, and the burden is on the people looking for
specific information to find it.

I am not suggesting we change that, but this the trade-off we have made.
The only classification we do is the TODO list and the release notes ---
everything else is email searches.

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