Re: LogWare III Install issues

David,

See the attached error messages. We to get some support on getting these issues solved.

Thanks
Roman Loftus
Fluke Calibration
Phone: +1.877-355-3225
Email: roman(dot)loftus(at)flukecal(dot)com<mailto:roman(dot)loftus(at)flukecal(dot)com>

From: David G. Johnston [mailto:david(dot)g(dot)johnston(at)gmail(dot)com]
Sent: Wednesday, September 02, 2015 1:27 PM
To: Fluke-Calibration-TemperatureSupport
Cc: Nathan Ryder; pgsql-bugs(at)postgresql(dot)org
Subject: Re: [BUGS] LogWare III Install issues

Nathan,

What kind of response are you expecting from simply forwarding a string of emails to a bug report list?

David J.

On Wed, Sep 2, 2015 at 3:10 PM, Fluke-Calibration-TemperatureSupport <temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>> wrote:
Hi Nathan,

This issue has to do with the Postgre database, so we will need to get the support team from Postgre to help.

Team,

Can you look at the attached error message and advise.

Roman Loftus
Fluke Calibration
Phone: +1.877-355-3225<tel:%2B1.877-355-3225>
Email: roman(dot)loftus(at)flukecal(dot)com<mailto:roman(dot)loftus(at)flukecal(dot)com>

From: Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz<mailto:gauges38(at)netsmart(dot)net(dot)nz>]
Sent: Monday, August 31, 2015 4:44 PM
To: Nathan Ryder; Fluke-Calibration-TemperatureSupport
Subject: Re: LogWare III Install issues

Hi Roman

I have tried a few things in those links but still no luck
This is a very frustrating issue and obviously a well known one...
Is there anyway it can be sorted remotely by someone with a better understanding of this issue?

Thanks Nathan

From: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Sent: Friday, August 28, 2015 4:28 AM
To: Nathan Ryder<mailto:nathan(at)cps(dot)co(dot)nz> ; Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Subject: RE: LogWare III Install issues

Hi Nathan,

Postgre has some info on their website on how to solve the error reading message. I have attached a links below.

This one talks about possibly already having a “postgres” user account on the system:
http://www.postgresql.org/message-id/5379577A.3010305@aklaver.com

This one talks about the potential of a space character in the user name:
http://stackoverflow.com/questions/16730405/postgres-instalation-error-reading-file-postgresql-conf

This one lists other potential problems:
http://forums.enterprisedb.com/posts/list/1802.page

Regards

Roman Loftus
Fluke Calibration
Phone: +1.877-355-3225<tel:%2B1.877-355-3225>
Email: roman(dot)loftus(at)flukecal(dot)com<mailto:roman(dot)loftus(at)flukecal(dot)com>

From: Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz]
Sent: Wednesday, August 26, 2015 2:43 PM
To: Fluke-Calibration-TemperatureSupport; Nathan Ryder
Cc: Fluke-Calibration-TemperatureSupport
Subject: Re: LogWare III Install issues

Nope getting the same errors during install and while trying to start Logware

Did an uninstall of the postgresql and deleted all files relating to it....

From: Nathan Ryder<mailto:gauges38(at)netsmart(dot)net(dot)nz>
Sent: Thursday, August 27, 2015 8:31 AM
To: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com> ; Nathan Ryder<mailto:nathan(at)cps(dot)co(dot)nz>
Cc: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Subject: Re: LogWare III Install issues

Ok

I will try and do a complete scan for all files and delete them

Stay tuned hahahaha

Cheers

From: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Sent: Thursday, August 27, 2015 8:26 AM
To: Nathan Ryder<mailto:nathan(at)cps(dot)co(dot)nz>
Cc: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Subject: RE: LogWare III Install issues

Hi Nathan,

Yes, most definitely. When the PostgreSQL database uninstalls it will leave parts and pieces behind. We will need to find these items, folders, or files and delete them before we can do a manual install of the database. There might be folders under C:\Program Files and under C:\Program Files (x86) and possibly somewhere else that will need to be deleted. These would be named PostgreSQL and psqlODBC.

Best Regards,

(Please provide feedback on your experience with Fluke Calibration Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)

Kyle Snider
Fluke Calibration
Phone: +1.877-355-3225<tel:%2B1.877-355-3225>
Email: temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>

From: Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz]
Sent: Wednesday, August 26, 2015 2:15 PM
To: Fluke-Calibration-TemperatureSupport <temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>>; Nathan Ryder <nathan(at)cps(dot)co(dot)nz<mailto:nathan(at)cps(dot)co(dot)nz>>
Cc: Fluke-Calibration-TemperatureSupport <temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>>
Subject: Re: LogWare III Install issues

Clean......But I have tried a few times now so maybe there is some lingering things going on

From: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Sent: Thursday, August 27, 2015 8:11 AM
To: Nathan Ryder<mailto:nathan(at)cps(dot)co(dot)nz>
Cc: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Subject: RE: LogWare III Install issues

Hi Nathan,

LogWare III will not start properly unless the database has been installed correctly. Has this computer had any version of LogWare III on it before? Or was this a clean install?

Best Regards,

(Please provide feedback on your experience with Fluke Calibration Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)

Kyle Snider
Fluke Calibration
Phone: +1.877-355-3225<tel:%2B1.877-355-3225>
Email: temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>

From: Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz]
Sent: Wednesday, August 26, 2015 2:00 PM
To: Fluke-Calibration-TemperatureSupport <temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>>; Nathan Ryder <nathan(at)cps(dot)co(dot)nz<mailto:nathan(at)cps(dot)co(dot)nz>>
Cc: Fluke-Calibration-TemperatureSupport <temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>>
Subject: Re: Logware III Install issues

And this while installing the PostgreSQL ......See attached pic

From: Nathan Ryder<mailto:gauges38(at)netsmart(dot)net(dot)nz>
Sent: Thursday, August 27, 2015 7:50 AM
To: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com> ; Nathan Ryder<mailto:nathan(at)cps(dot)co(dot)nz>
Cc: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Subject: Re: Logware III Install issues

So

I tried that now when I launch logware i get this........See attached pic

From: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Sent: Thursday, August 27, 2015 3:33 AM
To: Nathan Ryder<mailto:nathan(at)cps(dot)co(dot)nz>
Cc: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Subject: RE: Logware III Install issues

Hi Nathan,

The error is most likely caused by a previous install or by a failed install. Please delete all PostgreSQL files/folders in the C:\Program Files directory. Then try manually installing the database again using KB0177.

Also, MET/TEAM does not use PostgreSQL, it uses SQL Server.

Best Regards,

(Please provide feedback on your experience with Fluke Calibration Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)

Kyle Snider
Fluke Calibration
Phone: +1.877-355-3225<tel:%2B1.877-355-3225>
Email: temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>

From: Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz]
Sent: Tuesday, August 25, 2015 2:56 PM
To: Fluke-Calibration-TemperatureSupport <temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>>; Nathan Ryder <nathan(at)cps(dot)co(dot)nz<mailto:nathan(at)cps(dot)co(dot)nz>>
Cc: Fluke-Calibration-TemperatureSupport <temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>>
Subject: Re: Logware III Install issues

Thanks Kyle

I have just tried to install this and get to the attached error....See pic
Also how will this affect MET/TEAM database etc?

From: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Sent: Wednesday, August 26, 2015 8:42 AM
To: Nathan Ryder<mailto:nathan(at)cps(dot)co(dot)nz>
Cc: Fluke-Calibration-TemperatureSupport<mailto:temperaturesupport(at)flukecal(dot)com>
Subject: RE: Logware III Install issues

Hi Nathan,

You may need to manually install the database. I have attached a Knowledge Base article (KB0177) that the software engineers have put together. Please give this a try.

Best Regards,

(Please provide feedback on your experience with Fluke Calibration Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)

Kyle Snider
Fluke Calibration
Phone: +1.877-355-3225<tel:%2B1.877-355-3225>
Email: temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>

From: Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz]
Sent: Monday, August 24, 2015 3:33 PM
To: Fluke-Calibration-TemperatureSupport <temperaturesupport(at)flukecal(dot)com<mailto:temperaturesupport(at)flukecal(dot)com>>
Subject: Logware III Install issues

Hi

I have been trying for about a month now to install this on my system to work with MET/CAL etc

It seems to be not installing the data base to enable it to run......

Please see attached picture of installation requirements
I’m lost as to what to do here

Thanks

Nathan Ryder
cps.co.nz<http://cps.co.nz>

Check out our Blog
cps.co.nz/blog<http://cps.co.nz/blog>

06 755 4949
CPS - Celebrating 25 + Years of Business in NZ

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