Re: LogWare III Install issues

Nathan,

What kind of response are you expecting from simply forwarding a string of
emails to a bug report list?

David J.

On Wed, Sep 2, 2015 at 3:10 PM, Fluke-Calibration-TemperatureSupport <
temperaturesupport(at)flukecal(dot)com> wrote:

> Hi Nathan,
>
>
>
> This issue has to do with the Postgre database, so we will need to get the
> support team from Postgre to help.
>
>
>
> Team,
>
>
>
> Can you look at the attached error message and advise.
>
>
>
> Roman Loftus
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: roman(dot)loftus(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz]
> *Sent:* Monday, August 31, 2015 4:44 PM
> *To:* Nathan Ryder; Fluke-Calibration-TemperatureSupport
> *Subject:* Re: LogWare III Install issues
>
>
>
> Hi Roman
>
>
>
> I have tried a few things in those links but still no luck
>
> This is a very frustrating issue and obviously a well known one...
>
> Is there anyway it can be sorted remotely by someone with a better
> understanding of this issue?
>
>
>
> Thanks Nathan
>
>
>
>
>
>
>
> *From:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Sent:* Friday, August 28, 2015 4:28 AM
>
> *To:* Nathan Ryder <nathan(at)cps(dot)co(dot)nz> ;
> Fluke-Calibration-TemperatureSupport <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* RE: LogWare III Install issues
>
>
>
> Hi Nathan,
>
>
>
> Postgre has some info on their website on how to solve the error reading
> message. I have attached a links below.
>
>
>
> This one talks about possibly already having a “postgres” user account on
> the system:
>
> http://www.postgresql.org/message-id/5379577A.3010305@aklaver.com
>
>
>
> This one talks about the potential of a space character in the user name:
>
>
> http://stackoverflow.com/questions/16730405/postgres-instalation-error-reading-file-postgresql-conf
>
>
>
> This one lists other potential problems:
>
> http://forums.enterprisedb.com/posts/list/1802.page
>
>
>
>
>
> Regards
>
>
>
> Roman Loftus
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: roman(dot)loftus(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz
> <gauges38(at)netsmart(dot)net(dot)nz>]
> *Sent:* Wednesday, August 26, 2015 2:43 PM
> *To:* Fluke-Calibration-TemperatureSupport; Nathan Ryder
> *Cc:* Fluke-Calibration-TemperatureSupport
> *Subject:* Re: LogWare III Install issues
>
>
>
> Nope getting the same errors during install and while trying to start
> Logware
>
>
>
> Did an uninstall of the postgresql and deleted all files relating to it....
>
>
>
>
>
>
>
>
>
>
>
> *From:* Nathan Ryder <gauges38(at)netsmart(dot)net(dot)nz>
>
> *Sent:* Thursday, August 27, 2015 8:31 AM
>
> *To:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com> ; Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* Re: LogWare III Install issues
>
>
>
> Ok
>
>
>
> I will try and do a complete scan for all files and delete them
>
>
>
> Stay tuned hahahaha
>
>
>
> Cheers
>
>
>
> *From:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Sent:* Thursday, August 27, 2015 8:26 AM
>
> *To:* Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* RE: LogWare III Install issues
>
>
>
> Hi Nathan,
>
>
>
> Yes, most definitely. When the PostgreSQL database uninstalls it will
> leave parts and pieces behind. We will need to find these items, folders,
> or files and delete them before we can do a manual install of the database.
> There might be folders under C:\Program Files and under C:\Program Files
> (x86) and possibly somewhere else that will need to be deleted. These
> would be named PostgreSQL and psqlODBC.
>
>
>
> Best Regards,
>
>
>
> (Please provide feedback on your experience with Fluke Calibration
> Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)
>
>
>
> Kyle Snider
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: temperaturesupport(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz
> <gauges38(at)netsmart(dot)net(dot)nz>]
> *Sent:* Wednesday, August 26, 2015 2:15 PM
> *To:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>; Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
> *Cc:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>
> *Subject:* Re: LogWare III Install issues
>
>
>
> Clean......But I have tried a few times now so maybe there is some
> lingering things going on
>
>
>
>
>
>
>
> *From:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Sent:* Thursday, August 27, 2015 8:11 AM
>
> *To:* Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* RE: LogWare III Install issues
>
>
>
> Hi Nathan,
>
>
>
> LogWare III will not start properly unless the database has been installed
> correctly. Has this computer had any version of LogWare III on it before?
> Or was this a clean install?
>
>
>
>
>
> Best Regards,
>
>
>
> (Please provide feedback on your experience with Fluke Calibration
> Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)
>
>
>
> Kyle Snider
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: temperaturesupport(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz
> <gauges38(at)netsmart(dot)net(dot)nz>]
> *Sent:* Wednesday, August 26, 2015 2:00 PM
> *To:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>; Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
> *Cc:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>
> *Subject:* Re: Logware III Install issues
>
>
>
> And this while installing the PostgreSQL ......See attached pic
>
>
>
> *From:* Nathan Ryder <gauges38(at)netsmart(dot)net(dot)nz>
>
> *Sent:* Thursday, August 27, 2015 7:50 AM
>
> *To:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com> ; Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* Re: Logware III Install issues
>
>
>
> So
>
>
>
> I tried that now when I launch logware i get this........See attached pic
>
>
>
>
>
>
>
> *From:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Sent:* Thursday, August 27, 2015 3:33 AM
>
> *To:* Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* RE: Logware III Install issues
>
>
>
> Hi Nathan,
>
>
>
> The error is most likely caused by a previous install or by a failed
> install. Please delete all PostgreSQL files/folders in the C:\Program
> Files directory. Then try manually installing the database again using
> KB0177.
>
>
>
> Also, MET/TEAM does not use PostgreSQL, it uses SQL Server.
>
>
>
>
>
> Best Regards,
>
>
>
> (Please provide feedback on your experience with Fluke Calibration
> Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)
>
>
>
> Kyle Snider
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: temperaturesupport(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz
> <gauges38(at)netsmart(dot)net(dot)nz>]
> *Sent:* Tuesday, August 25, 2015 2:56 PM
> *To:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>; Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
> *Cc:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>
> *Subject:* Re: Logware III Install issues
>
>
>
> Thanks Kyle
>
>
>
> I have just tried to install this and get to the attached error....See pic
>
> Also how will this affect MET/TEAM database etc?
>
>
>
>
>
>
>
> *From:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Sent:* Wednesday, August 26, 2015 8:42 AM
>
> *To:* Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* RE: Logware III Install issues
>
>
>
> Hi Nathan,
>
>
>
> You may need to manually install the database. I have attached a
> Knowledge Base article (KB0177) that the software engineers have put
> together. Please give this a try.
>
>
>
> Best Regards,
>
>
>
> (Please provide feedback on your experience with Fluke Calibration
> Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)
>
>
>
> Kyle Snider
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: temperaturesupport(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz
> <gauges38(at)netsmart(dot)net(dot)nz>]
> *Sent:* Monday, August 24, 2015 3:33 PM
> *To:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>
> *Subject:* Logware III Install issues
>
>
>
> Hi
>
>
>
> I have been trying for about a month now to install this on my system to
> work with MET/CAL etc
>
>
>
> It seems to be not installing the data base to enable it to run......
>
>
>
> Please see attached picture of installation requirements
>
> I’m lost as to what to do here
>
>
>
> Thanks
>
>
>
> Nathan Ryder
> cps.co.nz
>
> Check out our Blog
> cps.co.nz/blog
>
> 06 755 4949
> CPS - Celebrating 25 + Years of Business in NZ
>
>
> [image: Image removed by sender.]
>
>
>
>
>
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