Re: LogWare III Install issues

And this is a bug reporting forum, not a help desk.

You might be able to find someone to provide free advice if you post, to "
pgsql-general(at)postgresql(dot)org", a detailed explanation of your environment
and what you have done. No one is likely going to be inclined to help if
you do not at least make the effort to present the situation in a single
coherent email. The screen shots are simply a good starting point.

Not matter what additional info you post, or where, I'm not going to be of
much actual help. I'm just trying to help you maximize your chances that
someone will take the time to help.

As an aside - the protocol on these lists is to bottom-post (or post inline
responses) while trimming the quoted material. What we are doing now is
termed "top-posting" and is discouraged...

David J.

On Wed, Sep 2, 2015 at 4:31 PM, Loftus, Roman B <roman(dot)loftus(at)flukecal(dot)com>
wrote:

> David,
>
>
>
> See the attached error messages. We to get some support on getting these
> issues solved.
>
>
>
> Thanks
>
> Roman Loftus
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: roman(dot)loftus(at)flukecal(dot)com
>
>
>
> *From:* David G. Johnston [mailto:david(dot)g(dot)johnston(at)gmail(dot)com]
> *Sent:* Wednesday, September 02, 2015 1:27 PM
> *To:* Fluke-Calibration-TemperatureSupport
> *Cc:* Nathan Ryder; pgsql-bugs(at)postgresql(dot)org
> *Subject:* Re: [BUGS] LogWare III Install issues
>
>
>
> Nathan,
>
>
>
> What kind of response are you expecting from simply forwarding a string of
> emails to a bug report list?
>
>
>
> David J.
>
>
>
>
>
> On Wed, Sep 2, 2015 at 3:10 PM, Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com> wrote:
>
> Hi Nathan,
>
>
>
> This issue has to do with the Postgre database, so we will need to get the
> support team from Postgre to help.
>
>
>
> Team,
>
>
>
> Can you look at the attached error message and advise.
>
>
>
> Roman Loftus
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: roman(dot)loftus(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz]
> *Sent:* Monday, August 31, 2015 4:44 PM
> *To:* Nathan Ryder; Fluke-Calibration-TemperatureSupport
> *Subject:* Re: LogWare III Install issues
>
>
>
> Hi Roman
>
>
>
> I have tried a few things in those links but still no luck
>
> This is a very frustrating issue and obviously a well known one...
>
> Is there anyway it can be sorted remotely by someone with a better
> understanding of this issue?
>
>
>
> Thanks Nathan
>
>
>
>
>
>
>
> *From:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Sent:* Friday, August 28, 2015 4:28 AM
>
> *To:* Nathan Ryder <nathan(at)cps(dot)co(dot)nz> ;
> Fluke-Calibration-TemperatureSupport <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* RE: LogWare III Install issues
>
>
>
> Hi Nathan,
>
>
>
> Postgre has some info on their website on how to solve the error reading
> message. I have attached a links below.
>
>
>
> This one talks about possibly already having a “postgres” user account on
> the system:
>
> http://www.postgresql.org/message-id/5379577A.3010305@aklaver.com
>
>
>
> This one talks about the potential of a space character in the user name:
>
>
> http://stackoverflow.com/questions/16730405/postgres-instalation-error-reading-file-postgresql-conf
>
>
>
> This one lists other potential problems:
>
> http://forums.enterprisedb.com/posts/list/1802.page
>
>
>
>
>
> Regards
>
>
>
> Roman Loftus
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: roman(dot)loftus(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz
> <gauges38(at)netsmart(dot)net(dot)nz>]
> *Sent:* Wednesday, August 26, 2015 2:43 PM
> *To:* Fluke-Calibration-TemperatureSupport; Nathan Ryder
> *Cc:* Fluke-Calibration-TemperatureSupport
> *Subject:* Re: LogWare III Install issues
>
>
>
> Nope getting the same errors during install and while trying to start
> Logware
>
>
>
> Did an uninstall of the postgresql and deleted all files relating to it....
>
>
>
>
>
>
>
>
>
>
>
> *From:* Nathan Ryder <gauges38(at)netsmart(dot)net(dot)nz>
>
> *Sent:* Thursday, August 27, 2015 8:31 AM
>
> *To:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com> ; Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* Re: LogWare III Install issues
>
>
>
> Ok
>
>
>
> I will try and do a complete scan for all files and delete them
>
>
>
> Stay tuned hahahaha
>
>
>
> Cheers
>
>
>
> *From:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Sent:* Thursday, August 27, 2015 8:26 AM
>
> *To:* Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* RE: LogWare III Install issues
>
>
>
> Hi Nathan,
>
>
>
> Yes, most definitely. When the PostgreSQL database uninstalls it will
> leave parts and pieces behind. We will need to find these items, folders,
> or files and delete them before we can do a manual install of the database.
> There might be folders under C:\Program Files and under C:\Program Files
> (x86) and possibly somewhere else that will need to be deleted. These
> would be named PostgreSQL and psqlODBC.
>
>
>
> Best Regards,
>
>
>
> (Please provide feedback on your experience with Fluke Calibration
> Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)
>
>
>
> Kyle Snider
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: temperaturesupport(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz
> <gauges38(at)netsmart(dot)net(dot)nz>]
> *Sent:* Wednesday, August 26, 2015 2:15 PM
> *To:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>; Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
> *Cc:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>
> *Subject:* Re: LogWare III Install issues
>
>
>
> Clean......But I have tried a few times now so maybe there is some
> lingering things going on
>
>
>
>
>
>
>
> *From:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Sent:* Thursday, August 27, 2015 8:11 AM
>
> *To:* Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* RE: LogWare III Install issues
>
>
>
> Hi Nathan,
>
>
>
> LogWare III will not start properly unless the database has been installed
> correctly. Has this computer had any version of LogWare III on it before?
> Or was this a clean install?
>
>
>
>
>
> Best Regards,
>
>
>
> (Please provide feedback on your experience with Fluke Calibration
> Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)
>
>
>
> Kyle Snider
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: temperaturesupport(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz
> <gauges38(at)netsmart(dot)net(dot)nz>]
> *Sent:* Wednesday, August 26, 2015 2:00 PM
> *To:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>; Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
> *Cc:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>
> *Subject:* Re: Logware III Install issues
>
>
>
> And this while installing the PostgreSQL ......See attached pic
>
>
>
> *From:* Nathan Ryder <gauges38(at)netsmart(dot)net(dot)nz>
>
> *Sent:* Thursday, August 27, 2015 7:50 AM
>
> *To:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com> ; Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* Re: Logware III Install issues
>
>
>
> So
>
>
>
> I tried that now when I launch logware i get this........See attached pic
>
>
>
>
>
>
>
> *From:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Sent:* Thursday, August 27, 2015 3:33 AM
>
> *To:* Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* RE: Logware III Install issues
>
>
>
> Hi Nathan,
>
>
>
> The error is most likely caused by a previous install or by a failed
> install. Please delete all PostgreSQL files/folders in the C:\Program
> Files directory. Then try manually installing the database again using
> KB0177.
>
>
>
> Also, MET/TEAM does not use PostgreSQL, it uses SQL Server.
>
>
>
>
>
> Best Regards,
>
>
>
> (Please provide feedback on your experience with Fluke Calibration
> Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)
>
>
>
> Kyle Snider
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: temperaturesupport(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz
> <gauges38(at)netsmart(dot)net(dot)nz>]
> *Sent:* Tuesday, August 25, 2015 2:56 PM
> *To:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>; Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
> *Cc:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>
> *Subject:* Re: Logware III Install issues
>
>
>
> Thanks Kyle
>
>
>
> I have just tried to install this and get to the attached error....See pic
>
> Also how will this affect MET/TEAM database etc?
>
>
>
>
>
>
>
> *From:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Sent:* Wednesday, August 26, 2015 8:42 AM
>
> *To:* Nathan Ryder <nathan(at)cps(dot)co(dot)nz>
>
> *Cc:* Fluke-Calibration-TemperatureSupport
> <temperaturesupport(at)flukecal(dot)com>
>
> *Subject:* RE: Logware III Install issues
>
>
>
> Hi Nathan,
>
>
>
> You may need to manually install the database. I have attached a
> Knowledge Base article (KB0177) that the software engineers have put
> together. Please give this a try.
>
>
>
> Best Regards,
>
>
>
> (Please provide feedback on your experience with Fluke Calibration
> Customer Care at http://us.flukecal.com/FCAL_CCC_Survey?trck=ccc-feedback)
>
>
>
> Kyle Snider
>
> *Fluke Calibration *
>
> Phone: +1.877-355-3225
>
> Email: temperaturesupport(at)flukecal(dot)com
>
>
>
> *From:* Nathan Ryder [mailto:gauges38(at)netsmart(dot)net(dot)nz
> <gauges38(at)netsmart(dot)net(dot)nz>]
> *Sent:* Monday, August 24, 2015 3:33 PM
> *To:* Fluke-Calibration-TemperatureSupport <
> temperaturesupport(at)flukecal(dot)com>
> *Subject:* Logware III Install issues
>
>
>
> Hi
>
>
>
> I have been trying for about a month now to install this on my system to
> work with MET/CAL etc
>
>
>
> It seems to be not installing the data base to enable it to run......
>
>
>
> Please see attached picture of installation requirements
>
> I’m lost as to what to do here
>
>
>
> Thanks
>
>
>
> Nathan Ryder
> cps.co.nz
>
> Check out our Blog
> cps.co.nz/blog
>
> 06 755 4949
> CPS - Celebrating 25 + Years of Business in NZ
>
>
> [image: Image removed by sender.]
>
>
>
>
>
>
> --
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