RE: Query Tool Initialize Error

From: Khushboo Vashi <khushboo(dot)vashi(at)enterprisedb(dot)com>
Sent: Friday, July 13, 2018 11:00 AM
To: Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org>
Cc: Dave Page <dpage(at)pgadmin(dot)org>; Pgadmin-Support(at)Postgresql(dot) Org <pgadmin-support(at)postgresql(dot)org>
Subject: Re: Query Tool Initialize Error

Hi,

Thanks for the logs.

It shows the upgrade check fails, which is not causing the Query tool failure.
So, after enabling the logs, please try to open query tool 2 to 3 times and then send the logs.
Also, see the browser's developer console and if any error, please send the screen-shot for the same.

One more thing:
Try to open the application in the browser's incognito mode or clear the cache/cookies and and then run the application. This may fix your problem.

Thanks,
Khushboo

On Fri, Jul 13, 2018 at 8:10 PM, Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org<mailto:Blake(dot)Duffey(at)noblis(dot)org>> wrote:

From: Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org<mailto:Blake(dot)Duffey(at)noblis(dot)org>>
Sent: Friday, July 13, 2018 7:26 AM
To: Dave Page <dpage(at)pgadmin(dot)org<mailto:dpage(at)pgadmin(dot)org>>; Khushboo Vashi <khushboo(dot)vashi(at)enterprisedb(dot)com<mailto:khushboo(dot)vashi(at)enterprisedb(dot)com>>
Cc: Pgadmin-Support(at)Postgresql(dot) Org <pgadmin-support(at)postgresql(dot)org<mailto:pgadmin-support(at)postgresql(dot)org>>
Subject: RE: Query Tool Initialize Error

This is on Windows 2012 Server (via Citrix)

I’ll work on getting logs

From: Dave Page <dpage(at)pgadmin(dot)org<mailto:dpage(at)pgadmin(dot)org>>
Sent: Friday, July 13, 2018 4:10 AM
To: Khushboo Vashi <khushboo(dot)vashi(at)enterprisedb(dot)com<mailto:khushboo(dot)vashi(at)enterprisedb(dot)com>>
Cc: Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org<mailto:Blake(dot)Duffey(at)noblis(dot)org>>; Pgadmin-Support(at)Postgresql(dot) Org <pgadmin-support(at)postgresql(dot)org<mailto:pgadmin-support(at)postgresql(dot)org>>
Subject: Re: Query Tool Initialize Error

In addition to Khushboo's suggestions, can you try a hard-reload and running in an incognito session in your browser please Blake? I want to be sure it's not a caching issue.

On Fri, Jul 13, 2018 at 5:40 AM, Khushboo Vashi <khushboo(dot)vashi(at)enterprisedb(dot)com<mailto:khushboo(dot)vashi(at)enterprisedb(dot)com>> wrote:
This issue is already reported on Windows. Ref: https://redmine.postgresql.org/issues/3433

Are you on Windows? If yes then which version?
Please enable logging and provide the logs. To enable logging ref: https://www.pgadmin.org/faq/#8

On Fri, Jul 13, 2018 at 1:20 AM, Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org<mailto:Blake(dot)Duffey(at)noblis(dot)org>> wrote:
Launching pgAdmin 4 ver 3.1 against PG 9.5

User selects servers, database, schema

Clicks Tools | Query Tools

Is immediately hit with ‘Query Tool Initialize Error’

Thanks

--
Dave Page
Blog: http://pgsnake.blogspot.com
Twitter: @pgsnake

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