Re: Query Tool Initialize Error

On Fri, Jul 13, 2018 at 8:30 PM, Khushboo Vashi <
khushboo(dot)vashi(at)enterprisedb(dot)com> wrote:

> Hi,
>
> Thanks for the logs.
>
> It shows the upgrade check fails, which is not causing the Query tool
> failure.
> So, after enabling the logs, please try to open query tool 2 to 3 times
> and then send the logs.
> Also, see the browser's developer console and if any error, please send
> the screen-shot for the same.
>
> One more thing:
> Try to open the application in the browser's incognito mode or clear the
> cache/cookies and and then run the application. This may fix your problem.
>
> Have you tried this?

> Thanks,
> Khushboo
>
>
>
>
> On Fri, Jul 13, 2018 at 8:10 PM, Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org>
> wrote:
>
>>
>>
>>
>>
>> *From:* Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org>
>> *Sent:* Friday, July 13, 2018 7:26 AM
>> *To:* Dave Page <dpage(at)pgadmin(dot)org>; Khushboo Vashi <
>> khushboo(dot)vashi(at)enterprisedb(dot)com>
>> *Cc:* Pgadmin-Support(at)Postgresql(dot) Org <pgadmin-support(at)postgresql(dot)org>
>> *Subject:* RE: Query Tool Initialize Error
>>
>>
>>
>> This is on Windows 2012 Server (via Citrix)
>>
>>
>>
>> I’ll work on getting logs
>>
>>
>>
>> *From:* Dave Page <dpage(at)pgadmin(dot)org>
>> *Sent:* Friday, July 13, 2018 4:10 AM
>> *To:* Khushboo Vashi <khushboo(dot)vashi(at)enterprisedb(dot)com>
>> *Cc:* Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org>;
>> Pgadmin-Support(at)Postgresql(dot) Org <pgadmin-support(at)postgresql(dot)org>
>> *Subject:* Re: Query Tool Initialize Error
>>
>>
>>
>> In addition to Khushboo's suggestions, can you try a hard-reload and
>> running in an incognito session in your browser please Blake? I want to be
>> sure it's not a caching issue.
>>
>>
>>
>> On Fri, Jul 13, 2018 at 5:40 AM, Khushboo Vashi <
>> khushboo(dot)vashi(at)enterprisedb(dot)com> wrote:
>>
>> This issue is already reported on Windows. Ref:
>> https://redmine.postgresql.org/issues/3433
>>
>>
>>
>> Are you on Windows? If yes then which version?
>>
>> Please enable logging and provide the logs. To enable logging ref:
>> https://www.pgadmin.org/faq/#8
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Fri, Jul 13, 2018 at 1:20 AM, Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org>
>> wrote:
>>
>> Launching pgAdmin 4 ver 3.1 against PG 9.5
>>
>>
>>
>> User selects servers, database, schema
>>
>>
>>
>> Clicks Tools | Query Tools
>>
>>
>>
>> Is immediately hit with ‘Query Tool Initialize Error’
>>
>>
>>
>>
>>
>> Thanks
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> Dave Page
>> Blog: http://pgsnake.blogspot.com
>> Twitter: @pgsnake
>>
>> EnterpriseDB UK: http://www.enterprisedb.com
>> The Enterprise PostgreSQL Company
>>
>
>