Re: Query Tool Initialize Error

Hi,

Thanks for the logs.

It shows the upgrade check fails, which is not causing the Query tool
failure.
So, after enabling the logs, please try to open query tool 2 to 3 times
and then send the logs.
Also, see the browser's developer console and if any error, please send the
screen-shot for the same.

One more thing:
Try to open the application in the browser's incognito mode or clear the
cache/cookies and and then run the application. This may fix your problem.

Thanks,
Khushboo

On Fri, Jul 13, 2018 at 8:10 PM, Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org>
wrote:

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> *From:* Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org>
> *Sent:* Friday, July 13, 2018 7:26 AM
> *To:* Dave Page <dpage(at)pgadmin(dot)org>; Khushboo Vashi <
> khushboo(dot)vashi(at)enterprisedb(dot)com>
> *Cc:* Pgadmin-Support(at)Postgresql(dot) Org <pgadmin-support(at)postgresql(dot)org>
> *Subject:* RE: Query Tool Initialize Error
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> This is on Windows 2012 Server (via Citrix)
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> I’ll work on getting logs
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> *From:* Dave Page <dpage(at)pgadmin(dot)org>
> *Sent:* Friday, July 13, 2018 4:10 AM
> *To:* Khushboo Vashi <khushboo(dot)vashi(at)enterprisedb(dot)com>
> *Cc:* Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org>; Pgadmin-Support(at)Postgresql(dot)
> Org <pgadmin-support(at)postgresql(dot)org>
> *Subject:* Re: Query Tool Initialize Error
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> In addition to Khushboo's suggestions, can you try a hard-reload and
> running in an incognito session in your browser please Blake? I want to be
> sure it's not a caching issue.
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> On Fri, Jul 13, 2018 at 5:40 AM, Khushboo Vashi <
> khushboo(dot)vashi(at)enterprisedb(dot)com> wrote:
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> This issue is already reported on Windows. Ref:
> https://redmine.postgresql.org/issues/3433
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> Are you on Windows? If yes then which version?
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> Please enable logging and provide the logs. To enable logging ref:
> https://www.pgadmin.org/faq/#8
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> On Fri, Jul 13, 2018 at 1:20 AM, Duffey, Blake <Blake(dot)Duffey(at)noblis(dot)org>
> wrote:
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> Launching pgAdmin 4 ver 3.1 against PG 9.5
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> User selects servers, database, schema
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> Clicks Tools | Query Tools
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> Is immediately hit with ‘Query Tool Initialize Error’
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> Thanks
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> --
>
> Dave Page
> Blog: http://pgsnake.blogspot.com
> Twitter: @pgsnake
>
> EnterpriseDB UK: http://www.enterprisedb.com
> The Enterprise PostgreSQL Company
>