Re: Incident INC5879442 - comments added

Hi All,

Please remove 'pgadmin-support(at)postgresql(dot)org' and '
aditya(dot)toshniwal(at)enterprisedb(dot)com' from the mailing list in the next reply.
It seems your personal/internal discussion.
If it is intended for the pgAdmin team then let us know about the GitHub
issue number and, the exact issue with details like OS, and the pgAdmin
version.

On Fri, Nov 17, 2023 at 3:18 PM Jayamohan, Sharan Mohan (CWM-NR) <
sharanmohan(dot)jayamohan(at)rbc(dot)com> wrote:

> Hi Nishant/Aditya,
>
>
>
> Kanika is still unable to access postgres, which is affecting our
> deliverables. Kindly let us know if this could be resolved.
>
> Ticket was opened on 2023-10-16 and its been a month without any
> resolution. The ticket was also closed without resolving it.
>
>
>
> Regards,
>
> Sharan
>
> *From:* Jayamohan, Sharan Mohan (CWM-NR)
> *Sent:* Thursday, October 26, 2023 9:22 AM
> *To:* Patel, Nishant <nishant(dot)patel(at)rbc(dot)com>
> *Cc:* Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>; Khetarpal, Kanika (CWM-NR) <
> kanika(dot)khetarpal(at)rbc(dot)com>; Pestano, Priya <priya(dot)pestano(at)rbc(dot)com>
> *Subject:* RE: Incident INC5879442 - comments added
>
>
>
> Thank you Nishant.
>
>
>
> Regards,
>
> Sharan
>
>
>
> *From:* Patel, Nishant <nishant(dot)patel(at)rbc(dot)com>
> *Sent:* Thursday, October 26, 2023 7:40 AM
> *To:* Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan(dot)jayamohan(at)rbc(dot)com>
> *Cc:* Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>; Khetarpal, Kanika (CWM-NR) <
> kanika(dot)khetarpal(at)rbc(dot)com>; Pestano, Priya <priya(dot)pestano(at)rbc(dot)com>
> *Subject:* RE: Incident INC5879442 - comments added
>
>
>
> Hi Jayamohan,
>
>
>
> The ticket was escalated to DSS Malaysia team on Oct 19th, 2023. Today
> they performed uninstall and reinstall and still issue is persisted, hence
> they sent back to us asking to escalate to app support team . Ticket has
> been escalated to app support team on Oct 26th, 2023.
>
>
>
> *Nishant Patel *| Senior Tech Support Services Analyst | *RBC*
>
> TIA can troubleshoot tech issues and provide a status update on your
> ticket. https://connect.fg.rbc.com/community/techhub/pages/tech-support
> <https://connect.fg.rbc.com/community/techhub/pages/tech-supportand> and
> Maas360.
>
>
>
> *From:* Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan(dot)jayamohan(at)rbc(dot)com>
> *Sent:* Wednesday, October 25, 2023 11:37 PM
> *To:* Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com>; Patel,
> Nishant <nishant(dot)patel(at)rbc(dot)com>; Pestano, Priya <priya(dot)pestano(at)rbc(dot)com>
> *Cc:* Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>
> *Subject:* RE: Incident INC5879442 - comments added
>
>
>
> Hi Nishant/Priya,
>
>
>
> This ticket has been open for more than a week. Kindly let us know if this
> is something your team could address, if not let us know to which team it
> should be redirected to.
>
>
>
> Regards,
>
> Sharan
>
>
>
> *From:* Jayamohan, Sharan Mohan (CWM-NR)
> *Sent:* Monday, October 23, 2023 1:31 PM
> *To:* Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com>; Patel,
> Nishant <nishant(dot)patel(at)rbc(dot)com>
> *Cc:* Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>
> *Subject:* RE: Incident INC5879442 - comments added
>
>
>
> Hi Nishant,
>
>
>
> Team is using PgAdmin version 4.
>
> Kindly resolve the issue on priority.
>
>
>
> Regards,
>
> Sharan
>
> *From:* Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com>
> *Sent:* Monday, October 23, 2023 12:52 PM
> *To:* Patel, Nishant <nishant(dot)patel(at)rbc(dot)com>
> *Cc:* Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>; Jayamohan, Sharan Mohan
> (CWM-NR) <sharanmohan(dot)jayamohan(at)rbc(dot)com>
> *Subject:* RE: Incident INC5879442 - comments added
>
>
>
> Hi Nishant,
>
> This is a gentle reminder. Please take it on priority as this is impacting
> my work.
>
> Regards,
>
> Kanika
>
>
>
> *From:* RBC Notifications <rbcfg(at)service-now(dot)rbc(dot)com>
> *Sent:* Thursday, October 19, 2023 5:13 PM
> *To:* Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com>
> *Subject:* Incident INC5879442 - comments added
>
>
>
> [External]
> <https://connect.fg.rbc.com/community/techhub/external-email-indicator>
>
>
>
> *Incident Management*
>
> *Incident Escalated*
>
>
>
> *INC5879442 - postgreSQL unable to open *
>
> *Additional Details:*
>
> Caller: Kanika Khetarpal
>
> Category: Application & Software
>
> Severity: 3 - Low
>
> Priority: 4 - Low
>
> *Comments:*
> ------------------------------
>
> *2023-10-19 07:42:50 EDT - Nishant Patel* Additional comments
>
> Hi Kanika ,
> This is Nishant from Tech Support Services. I am connecting you in
> reference to ticket No- INC5879442 regarding the reported issue of
> postgreSQL unable to open . Could you please confirm postgreSQL version ?
> ------------------------------
>
> *2023-10-19 01:22:09 EDT - Muhammad Hasbee Fathil* Additional comments
>
> Hi Team please get full version of the application.
> ------------------------------
>
> *2023-10-17 16:31:58 EDT - Sally Bao* Additional comments
>
> Hi Sima / Kanika,
>
> GDS doesn't service local installations of PostgreSQL. We offer support
> for DBaaS, on prem, and Azure cloud services. I can help you troubleshoot
> your database connection, but otherwise, please reassign this ticket to the
> appropriate group.
>
> You can view all the details of the incident by following the link below:
>
> Take me to the Incident
> <https://rbcfg.service-now.com/incident.do?sys_id=822921eb1b3dfd1054f5f5f61a4bcbf2&sysparm_stack=incident_list.do?sysparm_query=active=true>
>
> Thank you.
>
>
>
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