Re: Incident INC5879442 - comments added

Hi,

Probably tagged wrong Aditya(I'm from EDB)?
If you need help from pgadmin-support then please share the exact issue
with details like OS, pgAdmin version and possibly with screenshots.

On Thu, Nov 16, 2023 at 10:24 PM Jayamohan, Sharan Mohan (CWM-NR) <
sharanmohan(dot)jayamohan(at)rbc(dot)com> wrote:

> Hi Nishant/Aditya,
>
>
>
> Kanika is still unable to access postgres, which is affecting our
> deliverables. Kindly let us know if this could be resolved.
>
> Ticket was opened on 2023-10-16 and its been a month without any
> resolution. The ticket was also closed without resolving it.
>
>
>
> Regards,
>
> Sharan
>
> *From:* Jayamohan, Sharan Mohan (CWM-NR)
> *Sent:* Thursday, October 26, 2023 9:22 AM
> *To:* Patel, Nishant <nishant(dot)patel(at)rbc(dot)com>
> *Cc:* Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>; Khetarpal, Kanika (CWM-NR) <
> kanika(dot)khetarpal(at)rbc(dot)com>; Pestano, Priya <priya(dot)pestano(at)rbc(dot)com>
> *Subject:* RE: Incident INC5879442 - comments added
>
>
>
> Thank you Nishant.
>
>
>
> Regards,
>
> Sharan
>
>
>
> *From:* Patel, Nishant <nishant(dot)patel(at)rbc(dot)com>
> *Sent:* Thursday, October 26, 2023 7:40 AM
> *To:* Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan(dot)jayamohan(at)rbc(dot)com>
> *Cc:* Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>; Khetarpal, Kanika (CWM-NR) <
> kanika(dot)khetarpal(at)rbc(dot)com>; Pestano, Priya <priya(dot)pestano(at)rbc(dot)com>
> *Subject:* RE: Incident INC5879442 - comments added
>
>
>
> Hi Jayamohan,
>
>
>
> The ticket was escalated to DSS Malaysia team on Oct 19th, 2023. Today
> they performed uninstall and reinstall and still issue is persisted, hence
> they sent back to us asking to escalate to app support team . Ticket has
> been escalated to app support team on Oct 26th, 2023.
>
>
>
> *Nishant Patel *| Senior Tech Support Services Analyst | *RBC*
>
> TIA can troubleshoot tech issues and provide a status update on your
> ticket. https://connect.fg.rbc.com/community/techhub/pages/tech-support
> <https://connect.fg.rbc.com/community/techhub/pages/tech-supportand> and
> Maas360.
>
>
>
> *From:* Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan(dot)jayamohan(at)rbc(dot)com>
> *Sent:* Wednesday, October 25, 2023 11:37 PM
> *To:* Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com>; Patel,
> Nishant <nishant(dot)patel(at)rbc(dot)com>; Pestano, Priya <priya(dot)pestano(at)rbc(dot)com>
> *Cc:* Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>
> *Subject:* RE: Incident INC5879442 - comments added
>
>
>
> Hi Nishant/Priya,
>
>
>
> This ticket has been open for more than a week. Kindly let us know if this
> is something your team could address, if not let us know to which team it
> should be redirected to.
>
>
>
> Regards,
>
> Sharan
>
>
>
> *From:* Jayamohan, Sharan Mohan (CWM-NR)
> *Sent:* Monday, October 23, 2023 1:31 PM
> *To:* Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com>; Patel,
> Nishant <nishant(dot)patel(at)rbc(dot)com>
> *Cc:* Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>
> *Subject:* RE: Incident INC5879442 - comments added
>
>
>
> Hi Nishant,
>
>
>
> Team is using PgAdmin version 4.
>
> Kindly resolve the issue on priority.
>
>
>
> Regards,
>
> Sharan
>
> *From:* Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com>
> *Sent:* Monday, October 23, 2023 12:52 PM
> *To:* Patel, Nishant <nishant(dot)patel(at)rbc(dot)com>
> *Cc:* Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>; Jayamohan, Sharan Mohan
> (CWM-NR) <sharanmohan(dot)jayamohan(at)rbc(dot)com>
> *Subject:* RE: Incident INC5879442 - comments added
>
>
>
> Hi Nishant,
>
> This is a gentle reminder. Please take it on priority as this is impacting
> my work.
>
> Regards,
>
> Kanika
>
>
>
> *From:* RBC Notifications <rbcfg(at)service-now(dot)rbc(dot)com>
> *Sent:* Thursday, October 19, 2023 5:13 PM
> *To:* Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com>
> *Subject:* Incident INC5879442 - comments added
>
>
>
> [External]
> <https://connect.fg.rbc.com/community/techhub/external-email-indicator>
>
>
>
> *Incident Management*
>
> *Incident Escalated*
>
>
>
> *INC5879442 - postgreSQL unable to open *
>
> *Additional Details:*
>
> Caller: Kanika Khetarpal
>
> Category: Application & Software
>
> Severity: 3 - Low
>
> Priority: 4 - Low
>
> *Comments:*
> ------------------------------
>
> *2023-10-19 07:42:50 EDT - Nishant Patel* Additional comments
>
> Hi Kanika ,
> This is Nishant from Tech Support Services. I am connecting you in
> reference to ticket No- INC5879442 regarding the reported issue of
> postgreSQL unable to open . Could you please confirm postgreSQL version ?
> ------------------------------
>
> *2023-10-19 01:22:09 EDT - Muhammad Hasbee Fathil* Additional comments
>
> Hi Team please get full version of the application.
> ------------------------------
>
> *2023-10-17 16:31:58 EDT - Sally Bao* Additional comments
>
> Hi Sima / Kanika,
>
> GDS doesn't service local installations of PostgreSQL. We offer support
> for DBaaS, on prem, and Azure cloud services. I can help you troubleshoot
> your database connection, but otherwise, please reassign this ticket to the
> appropriate group.
>
> You can view all the details of the incident by following the link below:
>
> Take me to the Incident
> <https://rbcfg.service-now.com/incident.do?sys_id=822921eb1b3dfd1054f5f5f61a4bcbf2&sysparm_stack=incident_list.do?sysparm_query=active=true>
>
> Thank you.
>
>
>
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>
>
> Ref:MSG187105123_7alh0XVhmer66jmcMH
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--
Thanks,
Aditya Toshniwal
pgAdmin Hacker | Sr. Software Architect | *enterprisedb.com*
<https://www.enterprisedb.com/>
"Don't Complain about Heat, Plant a TREE"