RE: Incident INC5879442 - comments added

Hi Nishant/Aditya,

Kanika is still unable to access postgres, which is affecting our deliverables. Kindly let us know if this could be resolved.
Ticket was opened on 2023-10-16 and its been a month without any resolution. The ticket was also closed without resolving it.

Regards,
Sharan
From: Jayamohan, Sharan Mohan (CWM-NR)
Sent: Thursday, October 26, 2023 9:22 AM
To: Patel, Nishant <nishant(dot)patel(at)rbc(dot)com>
Cc: Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com>; Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com>; Pestano, Priya <priya(dot)pestano(at)rbc(dot)com>
Subject: RE: Incident INC5879442 - comments added

Thank you Nishant.

Regards,
Sharan

From: Patel, Nishant <nishant(dot)patel(at)rbc(dot)com<mailto:nishant(dot)patel(at)rbc(dot)com>>
Sent: Thursday, October 26, 2023 7:40 AM
To: Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan(dot)jayamohan(at)rbc(dot)com<mailto:sharanmohan(dot)jayamohan(at)rbc(dot)com>>
Cc: Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com<mailto:anu(dot)rajkumar(at)rbc(dot)com>>; Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com<mailto:kanika(dot)khetarpal(at)rbc(dot)com>>; Pestano, Priya <priya(dot)pestano(at)rbc(dot)com<mailto:priya(dot)pestano(at)rbc(dot)com>>
Subject: RE: Incident INC5879442 - comments added

Hi Jayamohan,

The ticket was escalated to DSS Malaysia team on Oct 19th, 2023. Today they performed uninstall and reinstall and still issue is persisted, hence they sent back to us asking to escalate to app support team . Ticket has been escalated to app support team on Oct 26th, 2023.

Nishant Patel | Senior Tech Support Services Analyst | RBC
TIA can troubleshoot tech issues and provide a status update on your ticket. https://connect.fg.rbc.com/community/techhub/pages/tech-support <https://connect.fg.rbc.com/community/techhub/pages/tech-supportand> and Maas360.

From: Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan(dot)jayamohan(at)rbc(dot)com<mailto:sharanmohan(dot)jayamohan(at)rbc(dot)com>>
Sent: Wednesday, October 25, 2023 11:37 PM
To: Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com<mailto:kanika(dot)khetarpal(at)rbc(dot)com>>; Patel, Nishant <nishant(dot)patel(at)rbc(dot)com<mailto:nishant(dot)patel(at)rbc(dot)com>>; Pestano, Priya <priya(dot)pestano(at)rbc(dot)com<mailto:priya(dot)pestano(at)rbc(dot)com>>
Cc: Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com<mailto:anu(dot)rajkumar(at)rbc(dot)com>>
Subject: RE: Incident INC5879442 - comments added

Hi Nishant/Priya,

This ticket has been open for more than a week. Kindly let us know if this is something your team could address, if not let us know to which team it should be redirected to.

Regards,
Sharan

From: Jayamohan, Sharan Mohan (CWM-NR)
Sent: Monday, October 23, 2023 1:31 PM
To: Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com<mailto:kanika(dot)khetarpal(at)rbc(dot)com>>; Patel, Nishant <nishant(dot)patel(at)rbc(dot)com<mailto:nishant(dot)patel(at)rbc(dot)com>>
Cc: Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com<mailto:anu(dot)rajkumar(at)rbc(dot)com>>
Subject: RE: Incident INC5879442 - comments added

Hi Nishant,

Team is using PgAdmin version 4.
Kindly resolve the issue on priority.

Regards,
Sharan
From: Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com<mailto:kanika(dot)khetarpal(at)rbc(dot)com>>
Sent: Monday, October 23, 2023 12:52 PM
To: Patel, Nishant <nishant(dot)patel(at)rbc(dot)com<mailto:nishant(dot)patel(at)rbc(dot)com>>
Cc: Rajkumar, Anu <anu(dot)rajkumar(at)rbc(dot)com<mailto:anu(dot)rajkumar(at)rbc(dot)com>>; Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan(dot)jayamohan(at)rbc(dot)com<mailto:sharanmohan(dot)jayamohan(at)rbc(dot)com>>
Subject: RE: Incident INC5879442 - comments added

Hi Nishant,
This is a gentle reminder. Please take it on priority as this is impacting my work.
Regards,
Kanika

From: RBC Notifications <rbcfg(at)service-now(dot)rbc(dot)com<mailto:rbcfg(at)service-now(dot)rbc(dot)com>>
Sent: Thursday, October 19, 2023 5:13 PM
To: Khetarpal, Kanika (CWM-NR) <kanika(dot)khetarpal(at)rbc(dot)com<mailto:kanika(dot)khetarpal(at)rbc(dot)com>>
Subject: Incident INC5879442 - comments added

[External]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>

[cid:image001(dot)jpg(at)01DA1882(dot)AAAA3EF0]

Incident Management

Incident Escalated

INC5879442 - postgreSQL unable to open

Additional Details:

Caller: Kanika Khetarpal

Category: Application & Software

Severity: 3 - Low

Priority: 4 - Low

Comments:

________________________________
2023-10-19 07:42:50 EDT - Nishant Patel Additional comments
Hi Kanika ,
This is Nishant from Tech Support Services. I am connecting you in reference to ticket No- INC5879442 regarding the reported issue of postgreSQL unable to open . Could you please confirm postgreSQL version ?
________________________________
2023-10-19 01:22:09 EDT - Muhammad Hasbee Fathil Additional comments
Hi Team please get full version of the application.
________________________________
2023-10-17 16:31:58 EDT - Sally Bao Additional comments
Hi Sima / Kanika,

GDS doesn't service local installations of PostgreSQL. We offer support for DBaaS, on prem, and Azure cloud services. I can help you troubleshoot your database connection, but otherwise, please reassign this ticket to the appropriate group.

You can view all the details of the incident by following the link below:
Take me to the Incident<https://rbcfg.service-now.com/incident.do?sys_id=822921eb1b3dfd1054f5f5f61a4bcbf2&sysparm_stack=incident_list.do?sysparm_query=active=true>

Thank you.

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