Re: BUG #17289: Postgres 14.1 Windows installer fails with unknown error and terminates

From: Giacomo Colonesi <g(dot)colonesi(at)gmail(dot)com>
To: Sandeep Thakkar <sandeep(dot)thakkar(at)enterprisedb(dot)com>
Cc: pgsql-bugs(at)lists(dot)postgresql(dot)org
Subject: Re: BUG #17289: Postgres 14.1 Windows installer fails with unknown error and terminates
Date: 2021-11-23 15:24:19
Message-ID: CAOqat8Ht+rnmQTs0WPq4z_QPo4wPWZRgMmnBGxHbiAfNcVL9LQ@mail.gmail.com
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Everything is working now, I have installed Postgresql correctly.
Thank you very much for your time and patience, have a nice day.

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Il giorno mar 23 nov 2021 alle ore 15:36 Sandeep Thakkar <
sandeep(dot)thakkar(at)enterprisedb(dot)com> ha scritto:

> Great! The getlocales.exe depends on the VCRUNTIME140.DLL which seems to
> be missing and hence the error. The installer usually installs the vcredist
> at the beginning itself, so I wonder what happened here. Meanwhile, can you
> please download and install the vc_redist.x64.exe
> <https://aka.ms/vs/17/release/vc_redist.x64.exe> first and then try
> running the installer again in the usual way?
>
> On Tue, Nov 23, 2021 at 7:54 PM Giacomo Colonesi <g(dot)colonesi(at)gmail(dot)com>
> wrote:
>
>> Ok, I've tried what you asked.
>> - After the first command the installer windows appear and everything
>> seems to work like a correct execution of postgresql-14.1-1-windows-x64.
>> I have clicked next several times until the windows reporting the correct
>> extraction/installation appeared and i clicked [Finish].
>> - Then I wrote the second command and but I obtained another error
>> message saying:
>> "The code execution cannot continue because VCRUNTIME140.dll wasn't
>> found. For resolving the problem, try to reinstall the program."
>>
>> I have attached the original error message at the email.
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Mail
>> priva di virus. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-5484400194696456824_m_-495537670597320412_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> Il giorno mar 23 nov 2021 alle ore 13:20 Sandeep Thakkar <
>> sandeep(dot)thakkar(at)enterprisedb(dot)com> ha scritto:
>>
>>> Thanks. The log doesn't contain the error message why the getlocales.exe
>>> is not loading.
>>>
>>> Can you please execute the installer in extract only mode and execute
>>> the getlocales.exe as mentioned below? The extract only mode will just
>>> extract the binaries and not do anything else.
>>>
>>> C:\> postgresql-12.7-2-windows-x64.exe --extract-only 1 --prefix
>>>> %TEMP%\pg-extract
>>>> C:\> %TEMP%\pg-extract\installer\server\getlocales.exe
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Nov 23, 2021 at 3:14 PM Giacomo Colonesi <g(dot)colonesi(at)gmail(dot)com>
>>> wrote:
>>>
>>>> Ok here is the content of the last log file, I also attached the .log
>>>> file at the email:
>>>>
>>>>
>>>> Log started 11/23/2021 at 10:34:43
>>>> Preferred installation mode : qt
>>>> Trying to init installer in mode qt
>>>> Mode qt successfully initialized
>>>> Setting variable whoami from C:\WINDOWS\System32\whoami
>>>> Script exit code: 0
>>>>
>>>> Script output:
>>>> desktop-vc6l694\gcolo
>>>>
>>>> Script stderr:
>>>>
>>>>
>>>> Executing C:\WINDOWS\System32\icacls
>>>> "C:\Users\gcolo\AppData\Local\Temp/postgresql_installer_6b9ead61ce"
>>>> /inheritance:r
>>>> Script exit code: 0
>>>>
>>>> Script output:
>>>> file elaborato:
>>>> C:\Users\gcolo\AppData\Local\Temp/postgresql_installer_6b9ead61ce
>>>> Elaborazione completata per 1 file. Elaborazione non riuscita per 0 file
>>>>
>>>> Script stderr:
>>>>
>>>>
>>>> Executing C:\WINDOWS\System32\icacls
>>>> "C:\Users\gcolo\AppData\Local\Temp/postgresql_installer_6b9ead61ce" /T /Q
>>>> /grant "desktop-vc6l694\gcolo:(OI)(CI)F"
>>>> Script exit code: 0
>>>>
>>>> Script output:
>>>> Elaborazione completata per 1 file. Elaborazione non riuscita per 0
>>>> file
>>>>
>>>> Script stderr:
>>>>
>>>>
>>>> Executing C:\WINDOWS\System32\cscript //NoLogo
>>>> "C:\Users\gcolo\AppData\Local\Temp\postgresql_installer_6b9ead61ce\prerun_checks.vbs"
>>>> Script exit code: 0
>>>>
>>>> Script output:
>>>> The scripting host appears to be functional.
>>>>
>>>> Script stderr:
>>>>
>>>>
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14 Base
>>>> Directory. Setting variable iBaseDirectory to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> Branding. Setting variable iBranding to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> Version. Setting variable brandingVer to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> Shortcuts. Setting variable iShortcut to empty value
>>>> [10:34:53] Using branding: PostgreSQL 14
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> SB_Version. Setting variable sb_version to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> pgAdmin_Version. Setting variable pgadmin_version to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> CLT_Version. Setting variable clt_version to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14 Data
>>>> Directory. Setting variable server_data_dir to empty value
>>>> Executing
>>>> C:\Users\gcolo\AppData\Local\Temp/postgresql_installer_6b9ead61ce/temp_check_comspec.bat
>>>>
>>>> Script exit code: 0
>>>>
>>>> Script output:
>>>> "test ok"
>>>>
>>>> Script stderr:
>>>>
>>>>
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14 Data
>>>> Directory. Setting variable iDataDirectory to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14 Base
>>>> Directory. Setting variable iBaseDirectory to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> Service ID. Setting variable iServiceName to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> Service Account. Setting variable iServiceAccount to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> Super User. Setting variable iSuperuser to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> Branding. Setting variable iBranding to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> Version. Setting variable brandingVer to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> Shortcuts. Setting variable iShortcut to empty value
>>>> Could not find registry key
>>>> HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-x64-14
>>>> DisableStackBuilder. Setting variable iDisableStackBuilder to empty value
>>>> [10:34:54] Existing base directory:
>>>> [10:34:54] Existing data directory:
>>>> [10:34:54] Using branding: PostgreSQL 14
>>>> [10:34:54] Using Super User: postgres and Service Account: NT
>>>> AUTHORITY\NetworkService
>>>> [10:34:54] Using Service Name: postgresql-x64-14
>>>> Executing
>>>> C:\Users\gcolo\AppData\Local\Temp\postgresql_installer_6b9ead61ce\getlocales.exe
>>>>
>>>> Script exit code: unknown signal
>>>>
>>>> Script output:
>>>>
>>>>
>>>> Script stderr:
>>>> child killed: unknown signal
>>>>
>>>> Error running
>>>> C:\Users\gcolo\AppData\Local\Temp\postgresql_installer_6b9ead61ce\getlocales.exe
>>>> : child killed: unknown signal
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Mail
>>>> priva di virus. www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_-5484400194696456824_m_-495537670597320412_m_5611862521108259554_m_3441109040393830484_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>> Il giorno mar 23 nov 2021 alle ore 10:28 Sandeep Thakkar <
>>>> sandeep(dot)thakkar(at)enterprisedb(dot)com> ha scritto:
>>>>
>>>>> In the earlier email you sent the list of files present in your %TEMP%
>>>>> and I see "installbuilder_installer*" logs. You can send the latest created
>>>>> one.
>>>>>
>>>>> On Tue, Nov 23, 2021 at 2:54 PM Giacomo Colonesi <g(dot)colonesi(at)gmail(dot)com>
>>>>> wrote:
>>>>>
>>>>>> Sorry, but I'm not an expert with pc, where can I find the file you
>>>>>> are interested in? And which is his name?
>>>>>> I have read the EDBdocs at paragraph [9.1] which talks about
>>>>>> installation log files, but in my "Temp" directory I cannot find a file
>>>>>> called "install-postgresql.log".
>>>>>> Thanks for all your time and patience.
>>>>>> Anyway I attached to the email the error message I obtain every time
>>>>>> I start the installer.
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Mail
>>>>>> priva di virus. www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>> <#m_-5484400194696456824_m_-495537670597320412_m_5611862521108259554_m_3441109040393830484_m_5375944817463506946_m_2229294218318705747_m_1734056382231999299_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>
>>>>>> Il giorno lun 22 nov 2021 alle ore 10:50 Sandeep Thakkar <
>>>>>> sandeep(dot)thakkar(at)enterprisedb(dot)com> ha scritto:
>>>>>>
>>>>>>> Hmm.. That's strange. Can you please attach the installation log? It
>>>>>>> may have some information which can help us debug
>>>>>>>
>>>>>>> On Thu, Nov 18, 2021 at 4:47 PM Giacomo Colonesi <
>>>>>>> g(dot)colonesi(at)gmail(dot)com> wrote:
>>>>>>>
>>>>>>>> I have done what you asked, trying to execute "getlocales.exe"
>>>>>>>> without closing the error windows, but inside the directory "Temp" there
>>>>>>>> isn't a file called "postgresql_installer_8053911904".
>>>>>>>>
>>>>>>>> These are all the file inside the "Temp" directory:
>>>>>>>>
>>>>>>>> "Directory di C:\Users\gcolo\AppData\Local\Temp
>>>>>>>>
>>>>>>>> 17/11/2021 14:13 <DIR> .
>>>>>>>> 17/11/2021 14:13 <DIR> ..
>>>>>>>> 17/11/2021 14:11 <DIR> .installbuilder
>>>>>>>> 17/11/2021 14:06 53 .ses
>>>>>>>> 17/11/2021 14:12 0
>>>>>>>> 61f560b8-7829-46a9-af43-8fd1977836ba.tmp
>>>>>>>> 15/11/2021 22:40 <DIR>
>>>>>>>> 72DFDBBA-6DA5-49E2-AAF3-106DFCD42167
>>>>>>>> 17/11/2021 12:43 0
>>>>>>>> 79db8279-8797-4b24-a2ed-3badd38ea718.tmp
>>>>>>>> 17/11/2021 12:41 0
>>>>>>>> 9fe14a76-c681-4452-bd1f-2f4c6a14fd11.tmp
>>>>>>>> 14/07/2021 15:20 <DIR> acrocef_low
>>>>>>>> 22/07/2021 09:52 <DIR> acrord32_sbx
>>>>>>>> 19/07/2021 00:24 <DIR> acrord32_super_sbx
>>>>>>>> 08/07/2021 19:26 <DIR> ActivityVisualCache
>>>>>>>> 22/07/2021 09:52 <DIR> Adobe_ADMLogs
>>>>>>>> 22/07/2021 09:52 <DIR> AI_EXTUI_BIN_11132
>>>>>>>> 02/09/2021 23:33 <DIR> AI_EXTUI_BIN_14636
>>>>>>>> 15/11/2021 22:40 <DIR>
>>>>>>>> appInsights-nodeAIF-444c3af9-8e69-4462-ab49-4191e6ad1916
>>>>>>>> 15/11/2021 22:40 <DIR>
>>>>>>>> appInsights-nodeAIF-d9b70cd4-b9f9-4d70-929b-a071c400b217
>>>>>>>> 12/07/2021 14:48 <DIR> BCLTMP
>>>>>>>> 17/11/2021 12:45 <DIR> BRL0000251c
>>>>>>>> 17/11/2021 14:11 <DIR> BRL00002c38
>>>>>>>> 17/11/2021 12:41 0
>>>>>>>> c1e10251-30a1-4356-820e-e2bf471a5d9d.tmp
>>>>>>>> 27/07/2021 13:09 <DIR>
>>>>>>>> C6F75EEB-24EE-43AB-B9B0-E85C21C7A948
>>>>>>>> 25/07/2021 15:39 <DIR>
>>>>>>>> CC3B104E-7AD7-45DC-B110-978E5DBD1AB0
>>>>>>>> 17/11/2021 12:41 13.710 cv_debug.log
>>>>>>>> 17/11/2021 12:41 0
>>>>>>>> d1a8fb54-c620-468b-87fa-454e4ff997b9.tmp
>>>>>>>> 15/11/2021 14:54 17.728
>>>>>>>> dd_vcredist_amd64_20211115145400.log
>>>>>>>> 15/11/2021 14:54 229.636
>>>>>>>> dd_vcredist_amd64_20211115145400_000_vcRuntimeMinimum_x64.log
>>>>>>>> 15/11/2021 14:54 245.610
>>>>>>>> dd_vcredist_amd64_20211115145400_001_vcRuntimeAdditional_x64.log
>>>>>>>> 15/11/2021 14:54 12.765
>>>>>>>> dd_vcredist_amd64_20211115145407.log
>>>>>>>> 12/07/2021 14:22 <DIR> Diagnostics
>>>>>>>> 02/09/2021 23:33 <DIR>
>>>>>>>> ED444D75-E575-4049-89EF-89F377B6E744
>>>>>>>> 17/11/2021 11:23 <DIR> edge_BITS_1932_1413970468
>>>>>>>> 17/11/2021 12:43 0
>>>>>>>> f0beb9ab-8b0d-4258-8c6f-023ed7627e8a.tmp
>>>>>>>> 11/08/2021 08:49 <DIR> hsperfdata_gcolo
>>>>>>>> 15/11/2021 22:14 <DIR> http%3a%2f%2fdownload.osgeo.org
>>>>>>>> %2fosgeo4w%2f
>>>>>>>> 15/11/2021 14:56 <DIR> http%3a%2f%2fdownload.osgeo.org
>>>>>>>> %2fosgeo4w%2fv2%2f
>>>>>>>> 15/11/2021 14:47 162 installbuilder_installer.log
>>>>>>>> 15/11/2021 21:31 4.676
>>>>>>>> installbuilder_installer_10028.log
>>>>>>>> 15/11/2021 21:39 4.676
>>>>>>>> installbuilder_installer_10556.log
>>>>>>>> 17/11/2021 14:11 4.329
>>>>>>>> installbuilder_installer_11320.log
>>>>>>>> 15/11/2021 21:48 4.676
>>>>>>>> installbuilder_installer_11916.log
>>>>>>>> 17/11/2021 14:11 4.676
>>>>>>>> installbuilder_installer_12016.log
>>>>>>>> 15/11/2021 14:54 2.078
>>>>>>>> installbuilder_installer_13072.log
>>>>>>>> 15/11/2021 21:35 4.676
>>>>>>>> installbuilder_installer_1324.log
>>>>>>>> 15/11/2021 21:44 4.676
>>>>>>>> installbuilder_installer_2020.log
>>>>>>>> 15/11/2021 21:36 4.676
>>>>>>>> installbuilder_installer_4480.log
>>>>>>>> 15/11/2021 22:06 4.676
>>>>>>>> installbuilder_installer_4776.log
>>>>>>>> 16/11/2021 14:46 4.676
>>>>>>>> installbuilder_installer_6048.log
>>>>>>>> 15/11/2021 21:44 4.676
>>>>>>>> installbuilder_installer_8332.log
>>>>>>>> 17/11/2021 14:11 4.676
>>>>>>>> installbuilder_installer_9500.log
>>>>>>>> 15/11/2021 22:28 4.676 installbuilder_installer_960.log
>>>>>>>> 16/11/2021 10:13 4.676 installbuilder_installer_988.log
>>>>>>>> 02/09/2021 23:33 <DIR> jarfscachegcolo
>>>>>>>> 02/09/2021 23:33 <DIR> jna-98182102
>>>>>>>> 08/07/2021 19:20 <DIR> Low
>>>>>>>> 17/11/2021 12:38 <DIR> MicroThemePackDir
>>>>>>>> 11/10/2021 13:49 <DIR> msdt
>>>>>>>> 15/11/2021 21:29 4.021 msedge_installer.log
>>>>>>>> 02/09/2021 23:33 <DIR> MTGAinstall
>>>>>>>> 12/07/2021 14:22 <DIR> PhotoCache
>>>>>>>> 22/07/2021 09:52 <DIR> scoped_dir6412_1023783109
>>>>>>>> 03/11/2021 11:16 <DIR>
>>>>>>>> SDIAG_00a17a02-2105-4b82-94c3-c9f74bdfe318
>>>>>>>> 03/11/2021 11:16 <DIR>
>>>>>>>> SDIAG_1c825868-d3fe-4531-b8bc-57d5f0e9e940
>>>>>>>> 15/11/2021 14:46 9.371 StructuredQuery.log
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E03.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E26.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E27.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E39.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E4A.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E4C.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E5C.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E6D.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3F98.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3FD9.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3FEB.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD3FFC.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4126.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4252.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4253.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD42D3.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD42F4.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD43C1.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD43F2.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4442.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4463.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4502.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4533.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4544.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD46BD.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD475B.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD47AB.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4878.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4A01.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4BE7.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4D41.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4E1E.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4E9E.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD4E9F.tmp
>>>>>>>> 12/07/2021 14:22 <DIR> TCD5066.tmp
>>>>>>>> 16/11/2021 23:06 1.887 TP_CDCF.tmp
>>>>>>>> 02/11/2021 16:32 <DIR> vscode-typescript
>>>>>>>> 25/07/2021 17:11 <DIR> WinSAT
>>>>>>>> 08/07/2021 19:33 <DIR> Wizards Of The Coast
>>>>>>>> 09/07/2021 14:57 <DIR> _avast_
>>>>>>>> 31 File 602.138 byte
>>>>>>>> 73 Directory 249.535.361.024 byte disponibili"
>>>>>>>>
>>>>>>>>
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Mail
>>>>>>>> priva di virus. www.avast.com
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>> <#m_-5484400194696456824_m_-495537670597320412_m_5611862521108259554_m_3441109040393830484_m_5375944817463506946_m_2229294218318705747_m_1734056382231999299_m_1190175809476297982_m_-565902494223163432_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>
>>>>>>>> Il giorno mer 17 nov 2021 alle ore 14:27 Giacomo Colonesi <
>>>>>>>> g(dot)colonesi(at)gmail(dot)com> ha scritto:
>>>>>>>>
>>>>>>>>> I have done what you asked, trying to execute "getlocales.exe"
>>>>>>>>> without closing the error windows, but inside the directory "Temp" there
>>>>>>>>> isn't a file called "postgresql_installer_8053911904".
>>>>>>>>>
>>>>>>>>> These are all the file inside the "Temp" directory:
>>>>>>>>>
>>>>>>>>> "Directory di C:\Users\gcolo\AppData\Local\Temp
>>>>>>>>>
>>>>>>>>> 17/11/2021 14:13 <DIR> .
>>>>>>>>> 17/11/2021 14:13 <DIR> ..
>>>>>>>>> 17/11/2021 14:11 <DIR> .installbuilder
>>>>>>>>> 17/11/2021 14:06 53 .ses
>>>>>>>>> 17/11/2021 14:12 0
>>>>>>>>> 61f560b8-7829-46a9-af43-8fd1977836ba.tmp
>>>>>>>>> 15/11/2021 22:40 <DIR>
>>>>>>>>> 72DFDBBA-6DA5-49E2-AAF3-106DFCD42167
>>>>>>>>> 17/11/2021 12:43 0
>>>>>>>>> 79db8279-8797-4b24-a2ed-3badd38ea718.tmp
>>>>>>>>> 17/11/2021 12:41 0
>>>>>>>>> 9fe14a76-c681-4452-bd1f-2f4c6a14fd11.tmp
>>>>>>>>> 14/07/2021 15:20 <DIR> acrocef_low
>>>>>>>>> 22/07/2021 09:52 <DIR> acrord32_sbx
>>>>>>>>> 19/07/2021 00:24 <DIR> acrord32_super_sbx
>>>>>>>>> 08/07/2021 19:26 <DIR> ActivityVisualCache
>>>>>>>>> 22/07/2021 09:52 <DIR> Adobe_ADMLogs
>>>>>>>>> 22/07/2021 09:52 <DIR> AI_EXTUI_BIN_11132
>>>>>>>>> 02/09/2021 23:33 <DIR> AI_EXTUI_BIN_14636
>>>>>>>>> 15/11/2021 22:40 <DIR>
>>>>>>>>> appInsights-nodeAIF-444c3af9-8e69-4462-ab49-4191e6ad1916
>>>>>>>>> 15/11/2021 22:40 <DIR>
>>>>>>>>> appInsights-nodeAIF-d9b70cd4-b9f9-4d70-929b-a071c400b217
>>>>>>>>> 12/07/2021 14:48 <DIR> BCLTMP
>>>>>>>>> 17/11/2021 12:45 <DIR> BRL0000251c
>>>>>>>>> 17/11/2021 14:11 <DIR> BRL00002c38
>>>>>>>>> 17/11/2021 12:41 0
>>>>>>>>> c1e10251-30a1-4356-820e-e2bf471a5d9d.tmp
>>>>>>>>> 27/07/2021 13:09 <DIR>
>>>>>>>>> C6F75EEB-24EE-43AB-B9B0-E85C21C7A948
>>>>>>>>> 25/07/2021 15:39 <DIR>
>>>>>>>>> CC3B104E-7AD7-45DC-B110-978E5DBD1AB0
>>>>>>>>> 17/11/2021 12:41 13.710 cv_debug.log
>>>>>>>>> 17/11/2021 12:41 0
>>>>>>>>> d1a8fb54-c620-468b-87fa-454e4ff997b9.tmp
>>>>>>>>> 15/11/2021 14:54 17.728
>>>>>>>>> dd_vcredist_amd64_20211115145400.log
>>>>>>>>> 15/11/2021 14:54 229.636
>>>>>>>>> dd_vcredist_amd64_20211115145400_000_vcRuntimeMinimum_x64.log
>>>>>>>>> 15/11/2021 14:54 245.610
>>>>>>>>> dd_vcredist_amd64_20211115145400_001_vcRuntimeAdditional_x64.log
>>>>>>>>> 15/11/2021 14:54 12.765
>>>>>>>>> dd_vcredist_amd64_20211115145407.log
>>>>>>>>> 12/07/2021 14:22 <DIR> Diagnostics
>>>>>>>>> 02/09/2021 23:33 <DIR>
>>>>>>>>> ED444D75-E575-4049-89EF-89F377B6E744
>>>>>>>>> 17/11/2021 11:23 <DIR> edge_BITS_1932_1413970468
>>>>>>>>> 17/11/2021 12:43 0
>>>>>>>>> f0beb9ab-8b0d-4258-8c6f-023ed7627e8a.tmp
>>>>>>>>> 11/08/2021 08:49 <DIR> hsperfdata_gcolo
>>>>>>>>> 15/11/2021 22:14 <DIR> http%3a%2f%
>>>>>>>>> 2fdownload.osgeo.org%2fosgeo4w%2f
>>>>>>>>> 15/11/2021 14:56 <DIR> http%3a%2f%
>>>>>>>>> 2fdownload.osgeo.org%2fosgeo4w%2fv2%2f
>>>>>>>>> 15/11/2021 14:47 162 installbuilder_installer.log
>>>>>>>>> 15/11/2021 21:31 4.676
>>>>>>>>> installbuilder_installer_10028.log
>>>>>>>>> 15/11/2021 21:39 4.676
>>>>>>>>> installbuilder_installer_10556.log
>>>>>>>>> 17/11/2021 14:11 4.329
>>>>>>>>> installbuilder_installer_11320.log
>>>>>>>>> 15/11/2021 21:48 4.676
>>>>>>>>> installbuilder_installer_11916.log
>>>>>>>>> 17/11/2021 14:11 4.676
>>>>>>>>> installbuilder_installer_12016.log
>>>>>>>>> 15/11/2021 14:54 2.078
>>>>>>>>> installbuilder_installer_13072.log
>>>>>>>>> 15/11/2021 21:35 4.676
>>>>>>>>> installbuilder_installer_1324.log
>>>>>>>>> 15/11/2021 21:44 4.676
>>>>>>>>> installbuilder_installer_2020.log
>>>>>>>>> 15/11/2021 21:36 4.676
>>>>>>>>> installbuilder_installer_4480.log
>>>>>>>>> 15/11/2021 22:06 4.676
>>>>>>>>> installbuilder_installer_4776.log
>>>>>>>>> 16/11/2021 14:46 4.676
>>>>>>>>> installbuilder_installer_6048.log
>>>>>>>>> 15/11/2021 21:44 4.676
>>>>>>>>> installbuilder_installer_8332.log
>>>>>>>>> 17/11/2021 14:11 4.676
>>>>>>>>> installbuilder_installer_9500.log
>>>>>>>>> 15/11/2021 22:28 4.676
>>>>>>>>> installbuilder_installer_960.log
>>>>>>>>> 16/11/2021 10:13 4.676
>>>>>>>>> installbuilder_installer_988.log
>>>>>>>>> 02/09/2021 23:33 <DIR> jarfscachegcolo
>>>>>>>>> 02/09/2021 23:33 <DIR> jna-98182102
>>>>>>>>> 08/07/2021 19:20 <DIR> Low
>>>>>>>>> 17/11/2021 12:38 <DIR> MicroThemePackDir
>>>>>>>>> 11/10/2021 13:49 <DIR> msdt
>>>>>>>>> 15/11/2021 21:29 4.021 msedge_installer.log
>>>>>>>>> 02/09/2021 23:33 <DIR> MTGAinstall
>>>>>>>>> 12/07/2021 14:22 <DIR> PhotoCache
>>>>>>>>> 22/07/2021 09:52 <DIR> scoped_dir6412_1023783109
>>>>>>>>> 03/11/2021 11:16 <DIR>
>>>>>>>>> SDIAG_00a17a02-2105-4b82-94c3-c9f74bdfe318
>>>>>>>>> 03/11/2021 11:16 <DIR>
>>>>>>>>> SDIAG_1c825868-d3fe-4531-b8bc-57d5f0e9e940
>>>>>>>>> 15/11/2021 14:46 9.371 StructuredQuery.log
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E03.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E26.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E27.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E39.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E4A.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E4C.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E5C.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3E6D.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3F98.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3FD9.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3FEB.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD3FFC.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4126.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4252.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4253.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD42D3.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD42F4.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD43C1.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD43F2.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4442.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4463.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4502.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4533.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4544.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD46BD.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD475B.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD47AB.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4878.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4A01.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4BE7.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4D41.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4E1E.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4E9E.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD4E9F.tmp
>>>>>>>>> 12/07/2021 14:22 <DIR> TCD5066.tmp
>>>>>>>>> 16/11/2021 23:06 1.887 TP_CDCF.tmp
>>>>>>>>> 02/11/2021 16:32 <DIR> vscode-typescript
>>>>>>>>> 25/07/2021 17:11 <DIR> WinSAT
>>>>>>>>> 08/07/2021 19:33 <DIR> Wizards Of The Coast
>>>>>>>>> 09/07/2021 14:57 <DIR> _avast_
>>>>>>>>> 31 File 602.138 byte
>>>>>>>>> 73 Directory 249.535.361.024 byte disponibili"
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Mail
>>>>>>>>> priva di virus. www.avast.com
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>> <#m_-5484400194696456824_m_-495537670597320412_m_5611862521108259554_m_3441109040393830484_m_5375944817463506946_m_2229294218318705747_m_1734056382231999299_m_1190175809476297982_m_-565902494223163432_m_6610221888586442525_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>
>>>>>>>>> Il giorno mer 17 nov 2021 alle ore 12:30 Sandeep Thakkar <
>>>>>>>>> sandeep(dot)thakkar(at)enterprisedb(dot)com> ha scritto:
>>>>>>>>>
>>>>>>>>>> Hi,
>>>>>>>>>>
>>>>>>>>>> Please do the following steps to help us debug:
>>>>>>>>>> 1. Launch the installer
>>>>>>>>>> 2. On the error windows, don't lick "OK". Instead, take CMD and
>>>>>>>>>> execute the getlocales.exe (the absolute path to it) and let us know the
>>>>>>>>>> output
>>>>>>>>>>
>>>>>>>>>> On Wed, Nov 17, 2021 at 4:24 PM PG Bug reporting form <
>>>>>>>>>> noreply(at)postgresql(dot)org> wrote:
>>>>>>>>>>
>>>>>>>>>>> The following bug has been logged on the website:
>>>>>>>>>>>
>>>>>>>>>>> Bug reference: 17289
>>>>>>>>>>> Logged by: Giacomo Colonesi
>>>>>>>>>>> Email address: g(dot)colonesi(at)gmail(dot)com
>>>>>>>>>>> PostgreSQL version: 14.1
>>>>>>>>>>> Operating system: Windows 10
>>>>>>>>>>> Description:
>>>>>>>>>>>
>>>>>>>>>>> Hello, I downloaded the file "postgresql-14.1-1-windows-x64.exe"
>>>>>>>>>>> and
>>>>>>>>>>> executed it with administrator permission, after some time
>>>>>>>>>>> appeared an error
>>>>>>>>>>> alert saying:
>>>>>>>>>>>
>>>>>>>>>>> "There has been an error.
>>>>>>>>>>> Error running
>>>>>>>>>>>
>>>>>>>>>>> C:\Users\gcolo\AppData\Local\Temp\postgresql_installerccd88ccdd7\getlocales.exe
>>>>>>>>>>> : child killed: unknown signal"
>>>>>>>>>>>
>>>>>>>>>>> And then the installation wizard stopped working.
>>>>>>>>>>>
>>>>>>>>>>> These are the information about my pc:
>>>>>>>>>>> "C: \ Users \ gcolo> systeminfo
>>>>>>>>>>>
>>>>>>>>>>> Host name:
>>>>>>>>>>> DESKTOP-VC6L694
>>>>>>>>>>> OS name:
>>>>>>>>>>> Microsoft Windows 10 Home
>>>>>>>>>>> OS version:
>>>>>>>>>>> 10.0.19043 N / A build 19043
>>>>>>>>>>> OS manufacturer:
>>>>>>>>>>> Microsoft Corporation
>>>>>>>>>>> OS Configuration:
>>>>>>>>>>> Standalone Workstation
>>>>>>>>>>> OS build type:
>>>>>>>>>>> Multiprocessor Free
>>>>>>>>>>> Registered owner: N / A
>>>>>>>>>>> Registered Organization: N / A
>>>>>>>>>>> Serial number:
>>>>>>>>>>> 00325-96509-69183-AAOEM
>>>>>>>>>>> Original installation date:
>>>>>>>>>>> 08/07/2021, 20:19:21
>>>>>>>>>>> System startup time:
>>>>>>>>>>> 11/15/2021, 21:41:11
>>>>>>>>>>> System manufacturer: HP
>>>>>>>>>>> System model: HP
>>>>>>>>>>> Pavilion Laptop 14-ce0xxx
>>>>>>>>>>> System type:
>>>>>>>>>>> x64-based PC
>>>>>>>>>>> Processor: 1
>>>>>>>>>>> processor (s) installed.
>>>>>>>>>>>
>>>>>>>>>>> [01]: Intel64 Family 6 Model 142
>>>>>>>>>>> Stepping 10 GenuineIntel ~ 1600 Mhz
>>>>>>>>>>> BIOS version: Insyde
>>>>>>>>>>> F.23, 25/12/2020
>>>>>>>>>>> Windows directory: C: \
>>>>>>>>>>> WINDOWS
>>>>>>>>>>> System directory: C: \
>>>>>>>>>>> WINDOWS \ system32
>>>>>>>>>>> Boot device: \ Device
>>>>>>>>>>> \ HarddiskVolume1
>>>>>>>>>>> System locale: it;
>>>>>>>>>>> Italian (Italy)
>>>>>>>>>>> Local input settings: it;
>>>>>>>>>>> Italian (Italy)
>>>>>>>>>>> Time zone: (UTC +
>>>>>>>>>>> 01: 00) Amsterdam, Berlin, Bern, Rome, Stockholm,
>>>>>>>>>>> Vienna
>>>>>>>>>>> Total physical memory: 8,072 MB
>>>>>>>>>>> Physical memory available: 5,421 MB
>>>>>>>>>>> Virtual memory: maximum size: 9,352 MB
>>>>>>>>>>> Virtual memory: available: 6,623 MB
>>>>>>>>>>> Virtual memory: in use: 2,729 MB
>>>>>>>>>>> Page file locations: C: \
>>>>>>>>>>> pagefile.sys
>>>>>>>>>>> Domain: WORKGROUP
>>>>>>>>>>> Login server: \\
>>>>>>>>>>> DESKTOP-VC6L694
>>>>>>>>>>> Hotfixes: 10
>>>>>>>>>>> Hotfixes installed.
>>>>>>>>>>>
>>>>>>>>>>> [01]: KB5006365
>>>>>>>>>>>
>>>>>>>>>>> [02]: KB4562830
>>>>>>>>>>>
>>>>>>>>>>> [03]: KB4570334
>>>>>>>>>>>
>>>>>>>>>>> [04]: KB4577586
>>>>>>>>>>>
>>>>>>>>>>> [05]: KB4580325
>>>>>>>>>>>
>>>>>>>>>>> [06]: KB4586864
>>>>>>>>>>>
>>>>>>>>>>> [07]: KB5000736
>>>>>>>>>>>
>>>>>>>>>>> [08]: KB5007186
>>>>>>>>>>>
>>>>>>>>>>> [09]: KB5006753
>>>>>>>>>>>
>>>>>>>>>>> [10]: KB5005699
>>>>>>>>>>> Network cards: 3 NICs
>>>>>>>>>>> installed.
>>>>>>>>>>>
>>>>>>>>>>> [01]: Realtek RTL8821CE 802.11ac
>>>>>>>>>>> PCIe Adapter
>>>>>>>>>>>
>>>>>>>>>>> Connection Name: Wi-Fi
>>>>>>>>>>>
>>>>>>>>>>> DHCP enabled: Yes
>>>>>>>>>>>
>>>>>>>>>>> DHCP server: 192.168.1.1
>>>>>>>>>>>
>>>>>>>>>>> IP addresses
>>>>>>>>>>>
>>>>>>>>>>> [01]:
>>>>>>>>>>>
>>>>>>>>>>> [02]:
>>>>>>>>>>>
>>>>>>>>>>> [02]: Realtek PCIe GbE Family
>>>>>>>>>>> Controller
>>>>>>>>>>>
>>>>>>>>>>> Connection Name: Ethernet
>>>>>>>>>>>
>>>>>>>>>>> Status: Media disconnected
>>>>>>>>>>>
>>>>>>>>>>> [03]: Bluetooth Device (Personal
>>>>>>>>>>> Area Network)
>>>>>>>>>>>
>>>>>>>>>>> Connection Name: Bluetooth
>>>>>>>>>>> network connection
>>>>>>>>>>>
>>>>>>>>>>> Status: Media disconnected
>>>>>>>>>>> Hyper-V Requirements: Virtual
>>>>>>>>>>> Machine Monitoring Mode Extensions: Yes
>>>>>>>>>>>
>>>>>>>>>>> Virtualization enabled in firmware:
>>>>>>>>>>> No
>>>>>>>>>>>
>>>>>>>>>>> Second level address translation:
>>>>>>>>>>> Yes
>>>>>>>>>>>
>>>>>>>>>>> Data Execution Prevention
>>>>>>>>>>> Available: Yes"
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> If you need more information let me know it, thanks for your
>>>>>>>>>>> work.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Sandeep Thakkar
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Mail
>>>>>>>>> priva di virus. www.avast.com
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>> <#m_-5484400194696456824_m_-495537670597320412_m_5611862521108259554_m_3441109040393830484_m_5375944817463506946_m_2229294218318705747_m_1734056382231999299_m_1190175809476297982_m_-565902494223163432_m_6610221888586442525_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Sandeep Thakkar
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>> Sandeep Thakkar
>>>>>
>>>>>
>>>>>
>>>
>>> --
>>> Sandeep Thakkar
>>>
>>>
>>>
>
> --
> Sandeep Thakkar
>
>
>

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Next Message Thomas Munro 2021-11-23 20:23:37 Re: BUG #17289: Postgres 14.1 Windows installer fails with unknown error and terminates
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