Re: Do we need a way to moderate mailing lists?

In my furstration, I never thought about the self moderation effect. Thanks
Tim

On Sat, Jan 16, 2021 at 1:14 PM Tim Cross <theophilusx(at)gmail(dot)com> wrote:

>
> Hemil Ruparel <hemilruparel2002(at)gmail(dot)com> writes:
>
> > Exactly my point. We need to raise the bar of the behavior we tolerate.
> > This should not be tolerated. We need to set an example. The person in
> > question clearly understood english and I have never seen a person who
> > could use mailing lists but not google. So that's out of the question.
> >
> > We are not free consultants. And you are not entitled to shit. You are
> > probably being paid to work on that project. We are not. Your problem.
> Fix
> > it yourself. Or at least have to courtesy to google it.
> >
>
> While I can understand your frustration, I disagree with your position.
>
> It is too subjective and difficult to apply/adopt such a strong position
> and could too easily backfire, resulting in a perception of an elitist,
> unwelcoming and unfriendly community.
>
> Banning should be reserved for the most serious and abusive cases.
> Banning because someone appears to be acting entitled or lazy is hard to
> assess in a non-bias manner and likely has too much cultural variation
> to applied consistently. Someone you feel who is being entitled or lazy
> might be someone I feel is frustrated, may lack good communication
> and/or social skills or might simply be immature and in need of some
> guidance and education. My response may also differ depending on my own
> state of mind and mood at the time when I read the message.
>
> I've been on the postgres lists for some years now and to be honest,
> have not noticed this type of issue very often. There are occasionally
> rude and lazy individuals who may appear to be acting entitled, but they
> soon go away. In some respects, the list is self-moderating because
> people who do act poorly soon get ignored and their messages die out
> with no responses.
>
> The great benefit of lists like these is that you can just ignore anyone
> you think are rude, entitled or fail to put in the effort you believe is
> warranted before their question/issue needs attention. Many mail clients
> will even allow you to 'block' specific senders. I have done this once
> with someone from a different list. I don't know if they are still
> behaving badly as now I never see their messages.
>
> My advice would be to just delete and move on, a luxury you don't have
> when you are employed and paid to deal with such messages, which is one
> reason I don't like or have the temperament to fulfil the difficult
> service/support desk roles which too often maligned and fail to get the
> recognition they deserve.
>
> Tim
>
>
>