Re: Do we need a way to moderate mailing lists?

In my frustration*

On Sat, Jan 16, 2021 at 1:24 PM Hemil Ruparel <hemilruparel2002(at)gmail(dot)com>
wrote:

> In my furstration, I never thought about the self moderation effect.
> Thanks Tim
>
> On Sat, Jan 16, 2021 at 1:14 PM Tim Cross <theophilusx(at)gmail(dot)com> wrote:
>
>>
>> Hemil Ruparel <hemilruparel2002(at)gmail(dot)com> writes:
>>
>> > Exactly my point. We need to raise the bar of the behavior we tolerate.
>> > This should not be tolerated. We need to set an example. The person in
>> > question clearly understood english and I have never seen a person who
>> > could use mailing lists but not google. So that's out of the question.
>> >
>> > We are not free consultants. And you are not entitled to shit. You are
>> > probably being paid to work on that project. We are not. Your problem.
>> Fix
>> > it yourself. Or at least have to courtesy to google it.
>> >
>>
>> While I can understand your frustration, I disagree with your position.
>>
>> It is too subjective and difficult to apply/adopt such a strong position
>> and could too easily backfire, resulting in a perception of an elitist,
>> unwelcoming and unfriendly community.
>>
>> Banning should be reserved for the most serious and abusive cases.
>> Banning because someone appears to be acting entitled or lazy is hard to
>> assess in a non-bias manner and likely has too much cultural variation
>> to applied consistently. Someone you feel who is being entitled or lazy
>> might be someone I feel is frustrated, may lack good communication
>> and/or social skills or might simply be immature and in need of some
>> guidance and education. My response may also differ depending on my own
>> state of mind and mood at the time when I read the message.
>>
>> I've been on the postgres lists for some years now and to be honest,
>> have not noticed this type of issue very often. There are occasionally
>> rude and lazy individuals who may appear to be acting entitled, but they
>> soon go away. In some respects, the list is self-moderating because
>> people who do act poorly soon get ignored and their messages die out
>> with no responses.
>>
>> The great benefit of lists like these is that you can just ignore anyone
>> you think are rude, entitled or fail to put in the effort you believe is
>> warranted before their question/issue needs attention. Many mail clients
>> will even allow you to 'block' specific senders. I have done this once
>> with someone from a different list. I don't know if they are still
>> behaving badly as now I never see their messages.
>>
>> My advice would be to just delete and move on, a luxury you don't have
>> when you are employed and paid to deal with such messages, which is one
>> reason I don't like or have the temperament to fulfil the difficult
>> service/support desk roles which too often maligned and fail to get the
>> recognition they deserve.
>>
>> Tim
>>
>>
>>