Re: pgAdmin 4 crash on startup

On Tue, Nov 28, 2017 at 2:28 PM, Dave Page <dpage(at)pgadmin(dot)org> wrote:

> Sandeep, can you help try to figure this out please?
>
> Sure Dave.

> On Tue, Nov 28, 2017 at 4:52 AM, Gareth Marshall <gareth(at)ifcubed(dot)com>
> wrote:
>
>> Hi
>>
>> Hi Gareth,

> I'm having an issue with pgAdmin 4 crashing on startup. Any assistance
>> in getting it working would be very much appreciated.
>>
>> == pgAdmin Version ==
>> It is the version of pgAdmin 4 installed by the EnterpriseDB PostgreSQL
>> 10.1-2-windows-x64 installer. The file properties for the executable say
>> it is version 2.0.0.0.
>>
>> == Configure Options ==
>> Unknown. I am using binaries from the EnterpriseDB installer.
>>
>> == Operating System ==
>> I'm running on Windows 7 Ultimate (Build 7601: Service Pack 1) 64-bit,
>> and I am connected to it over a remote desktop connection.
>>
>> == Server or Desktop Mode ==
>> I am starting it from the Windows start menu as installed by the
>> installer. I assume that this would be desktop mode.
>>
>> == Qt Version ==
>> The properties of QtGui.dll say it is version 5.9.1.0.
>>
>> == Python Version ==
>> The properties of python27.dll say it is version 2.7.11150.1013. I also
>> have Python 2.7.12 in my Windows path.
>>
>> == pip freeze ==
>> C:\Program Files\PostgreSQL\10\pgAdmin 4\bin>pip freeze
>> Pygments==2.2.0
>>
>> == Steps to Reproduce ==
>> I launch pgAdmin 4 by clicking on the shortcut in the start menu created
>> by the installer, or by double clicking on the executable in c:\Program
>> Files\PostgreSQL\10\pgAdmin 4\bin.
>>
>> The application runs for a while, and paints some UI: I can see a menu
>> bar with options File, Object, Tools, and Help. Below that on the left
>> is a pane titled Browser. To the right is a pane with a Dashboard pane
>> active. There are also Properties, SQL, Statistics, and Dependencies
>> tabs, as well as navigation arrows and a close button.
>>
>> Once this UI appears, Windows displays a message saying "pgAdmin 4
>> Desktop Runtime has stopped working". The problem details are:
>>
>> Problem Event Name: APPCRASH
>> Application Name: pgAdmin4.exe
>> Application Version: 2.0.0.0
>> Application Timestamp: 5a030f94
>> Fault Module Name: Qt5Gui.dll
>> Fault Module Timestamp: 59539955
>> Exception Code: c0000005
>> Exception Offset: 003bbe7f
>> OS Version: 6.1.7601.2.1.0.256.1
>> Locale ID: 3081
>> Additional Information 1: 0a9e
>> Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
>> Additional Information 3: 0a9e
>> Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
>>
>> I believe that this error code corresponds to an Access Violation in
>> Qt5Gui.dll.
>>
>> Yes, Exception code: c0000005 corresponds to an Access Violation which
probably means application tried to access unallocated memory. Did you try
debugging it with Microsoft Visual Studio? Could you also share the total
RAM on this VM?

> The details for my Display are:
>> Name: Microsoft Virtual Machine Bus Video Device
>> PNP Device ID:
>> VMBUS\{5620E0C7-8062-4DCE-AEB7-520C7EF76171}\5&296C0F0E&0&{
>> 5620E0C7-8062-4DCE-AEB7-520C7EF76171}
>> Adapter Type: Not Available, Microsoft compatible
>> Adapter Description: Microsoft Virtual Machine Bus Video Device
>> Adapter RAM: Not Available
>> Installed Drivers: VMBusVideoD.dll
>> Driver Version: 6.1.7601.17514
>> INF File: wvmbusvideo.inf (SynthVid section)
>> Color Planes: Not Available
>> Color Table Entries: Not Available
>> Resolution: Not Available
>> Bits/Pixel: Not Available
>> Memory Address: 0xFFB00000-0xFFEFFFFF
>> Driver: c:\windows\system32\drivers\vmbusvideom.sys (6.1.7601.17514,
>> 22.00 KB (22,528 bytes), 2011-05-20 12:34)
>>
>> The Virtual Machine is running under Hyper-V on Windows 2008 R2.
>>
>> Kind regards,
>> Gareth Marshall
>>
>>
>
>
> --
> Dave Page
> Blog: http://pgsnake.blogspot.com
> Twitter: @pgsnake
>
> EnterpriseDB UK: http://www.enterprisedb.com
> The Enterprise PostgreSQL Company
>

--
Sandeep Thakkar
EnterpriseDB: http://www.enterprisedb.com
The Enterprise PostgreSQL Company