Re: pgAdmin 4 crash on startup

Sandeep, can you help try to figure this out please?

On Tue, Nov 28, 2017 at 4:52 AM, Gareth Marshall <gareth(at)ifcubed(dot)com> wrote:

> Hi
>
> I'm having an issue with pgAdmin 4 crashing on startup. Any assistance
> in getting it working would be very much appreciated.
>
> == pgAdmin Version ==
> It is the version of pgAdmin 4 installed by the EnterpriseDB PostgreSQL
> 10.1-2-windows-x64 installer. The file properties for the executable say
> it is version 2.0.0.0.
>
> == Configure Options ==
> Unknown. I am using binaries from the EnterpriseDB installer.
>
> == Operating System ==
> I'm running on Windows 7 Ultimate (Build 7601: Service Pack 1) 64-bit,
> and I am connected to it over a remote desktop connection.
>
> == Server or Desktop Mode ==
> I am starting it from the Windows start menu as installed by the
> installer. I assume that this would be desktop mode.
>
> == Qt Version ==
> The properties of QtGui.dll say it is version 5.9.1.0.
>
> == Python Version ==
> The properties of python27.dll say it is version 2.7.11150.1013. I also
> have Python 2.7.12 in my Windows path.
>
> == pip freeze ==
> C:\Program Files\PostgreSQL\10\pgAdmin 4\bin>pip freeze
> Pygments==2.2.0
>
> == Steps to Reproduce ==
> I launch pgAdmin 4 by clicking on the shortcut in the start menu created
> by the installer, or by double clicking on the executable in c:\Program
> Files\PostgreSQL\10\pgAdmin 4\bin.
>
> The application runs for a while, and paints some UI: I can see a menu
> bar with options File, Object, Tools, and Help. Below that on the left
> is a pane titled Browser. To the right is a pane with a Dashboard pane
> active. There are also Properties, SQL, Statistics, and Dependencies
> tabs, as well as navigation arrows and a close button.
>
> Once this UI appears, Windows displays a message saying "pgAdmin 4
> Desktop Runtime has stopped working". The problem details are:
>
> Problem Event Name: APPCRASH
> Application Name: pgAdmin4.exe
> Application Version: 2.0.0.0
> Application Timestamp: 5a030f94
> Fault Module Name: Qt5Gui.dll
> Fault Module Timestamp: 59539955
> Exception Code: c0000005
> Exception Offset: 003bbe7f
> OS Version: 6.1.7601.2.1.0.256.1
> Locale ID: 3081
> Additional Information 1: 0a9e
> Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
> Additional Information 3: 0a9e
> Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
>
> I believe that this error code corresponds to an Access Violation in
> Qt5Gui.dll.
>
> The details for my Display are:
> Name: Microsoft Virtual Machine Bus Video Device
> PNP Device ID:
> VMBUS\{5620E0C7-8062-4DCE-AEB7-520C7EF76171}\5&296C0F0E&
> 0&{5620E0C7-8062-4DCE-AEB7-520C7EF76171}
> Adapter Type: Not Available, Microsoft compatible
> Adapter Description: Microsoft Virtual Machine Bus Video Device
> Adapter RAM: Not Available
> Installed Drivers: VMBusVideoD.dll
> Driver Version: 6.1.7601.17514
> INF File: wvmbusvideo.inf (SynthVid section)
> Color Planes: Not Available
> Color Table Entries: Not Available
> Resolution: Not Available
> Bits/Pixel: Not Available
> Memory Address: 0xFFB00000-0xFFEFFFFF
> Driver: c:\windows\system32\drivers\vmbusvideom.sys (6.1.7601.17514,
> 22.00 KB (22,528 bytes), 2011-05-20 12:34)
>
> The Virtual Machine is running under Hyper-V on Windows 2008 R2.
>
> Kind regards,
> Gareth Marshall
>
>

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