Re: Error while starting PgAdmin 5.0

Julien,

The above information is still not enough for us to determine the cause of
the failure.

You may troubleshoot what could be the problem by going through below
points:

1. What is the download source of your pgAdmin4? (Recommended to
download through our official website - https://www.pgadmin.org/download/
)
2. Check whether there were any old versions of pgAdmin4 already
installed, try uninstalling those first, and look for a pgAdmin4.db file in
%APPDATA\pgAdmin\,
if it exists, manually delete it as well.
3. Look out for all the firewalls / admin restrictions which are
blocking from opening up the application.
4. Try sharing pgadmin4.startup or log files as mentioned in the above
mail trace.
5. Checkout our faq page - https://www.pgadmin.org/faq/ for any other
troubleshooting.

On Tue, Apr 27, 2021 at 7:46 PM Julien de Murcia <
demurcia(at)ockham-solutions(dot)fr> wrote:

> We had a third case today (on windows 2012 server), with no pgAdmin log
> generated. All the servers are running Sophos Antivirus, but it was
> deactivated on the first server with no effect.
> Le 23/04/2021 à 14:20, Julien de Murcia a écrit :
>
> Thanks for the info. Unfortunately, the customers did not find any pgAdmin
> log files on their servers, but I do not have a remote access to their
> machines to double check. I will see if this happens on other servers. So
> far, it happened on two servers, one running on windows 2019 server and the
> other on windows 2008 server. The workaround is to install pgAdmin 4.30.
> Le 23/04/2021 à 12:17, Rahul Shirsat a écrit :
>
>
> Log file is generated under C:\Users\<USER>\AppData\Local\pgadmin\ with
> name pgadmin4.log. If the app itself is crashing, the logs inside
> pgadmin4.startup are useful to determine why it is crashing. You may share
> both if they exist.
>
> On Fri, Apr 23, 2021 at 3:24 PM Julien de Murcia <
> demurcia(at)ockham-solutions(dot)fr> wrote:
>
>> Hi Rahul,
>>
>> Are you sure this log file is produced by PgAdmin 5.0 ? I do not have it
>> on my own computer. It looks like a log file is generated under
>> C:\Users\<USER>\AppData\Local\pgadmin but it is removed once PgAdmin is
>> closed.
>>
>> Julien de Murcia
>> Ingénieur développement Ockham Solutions
>> Software engineer Ockham Solutions
>> tel: +33 9 77 19 50 26
>>
>> Le 23/04/2021 à 10:46, Rahul Shirsat a écrit :
>>
>> Hi Julien,
>>
>> Could you please share the log files generated at - C:\Users\<USER>\AppData\Local
>> with name 'pgadmin4.startup' ?
>>
>> On Thu, Apr 22, 2021 at 8:17 PM Julien de Murcia <
>> demurcia(at)ockham-solutions(dot)fr> wrote:
>>
>>> Hello,
>>>
>>> When starting PgAdmin 5.0 as Desktop app on Windows 2019 server, some of
>>> my customers are getting the following error message:
>>> "L'administrateur a bloqué l'extension pgAdmin 4(ID :
>>> cmifjmkpnpkdlfachldmblngbbmojlle)"
>>> Sorry, the message is in French. AFAIK it comes from Chromium, which is
>>> complaining about the extension pgAdmin 4 being blocked by the
>>> administrator.
>>> Unfortunately, I could not reproduce the issue on my environment.
>>> According to our users, no log is generated under %AppData%\pgAdmin. Is
>>> there any log file I could check to understand what is blocking the
>>> extension ? Is this a known problem (incompatibility with security tools
>>> or rules) ?
>>>
>>> Best regards,
>>>
>>> --
>>> Julien de Murcia
>>>
>>>
>>>
>>>
>>
>> --
>> *Rahul Shirsat*
>> Senior Software Engineer | EnterpriseDB Corporation.
>>
>>
>
> --
> *Rahul Shirsat*
> Senior Software Engineer | EnterpriseDB Corporation.
>
>

--
*Rahul Shirsat*
Senior Software Engineer | EnterpriseDB Corporation.