Re: Installation

I'll try those steps and see if anything happens. Thank you for your help.

On Sun, Oct 18, 2020, 7:17 PM Alejandro Román <alejandro(at)aroman(dot)sh> wrote:

> On Sun, Oct 18, 2020 at 06:49:02PM -0400, Kristina J wrote:
> > I tried run as an Administrator still nothing. I attached a zip file of
> the
> > installer log.
>
> That log folder didn't tell us much about the error. I'm not sure if the
> installer is executed at all. Some other things I think you could try
> (if you haven't already):
>
> 1. Restart your computer, disable the antivirus again and then try
> running the installer again as an administrator.
> 2. Make sure there aren't any other hidden files in the %TEMP% folder.
> 3. Make sure that you have all the requirements from the EDB
> installation guide [0].
>
> If none of that works, I suggest you contact EDB support to ask them why
> their installer may not be running. You can find their support email
> address at [1].
>
> [0]
> https://www.enterprisedb.com/edb-docs/d/postgresql/installation-getting-started/installation-guide/13.0/requirements_overview.html
> [1]
> https://www.enterprisedb.com/edb-docs/d/postgresql/installation-getting-started/installation-guide/13.0/installation_troubleshooting.html
>