Alertbox: 6 Ways to Fix a Confused Information Architecture

Jakob Nielsen's Alertbox for September 25 is now online at:
> http://www.useit.com/alertbox/ia.html

Summary:
When your website's users consistently go to the wrong sections, you have
many options for getting users back on track, from better labels to
clearer structure.

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User Experience 2006 conference

> Seattle, October 22-28
> London, November 5-11

Full conference program, with list of 29 full-day tutorials:

> http://www.nngroup.com/events

Your conference ticket includes access to all three keynote talks plus the
networking reception, no matter what days you are otherwise registered to
attend.

Deadline to save 10% on London registration: NEXT FRIDAY, Oct. 6

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Response Time as Trade Barrier

One of the main reasons Baidu is winning search share in China over
Google, Yahoo, and MSN is that users complain that the foreign search
engines are too slow. Of course, it's well-known that download times is a
key factor in usability and that users prefer fast sites. What's less
well-known is that the reason for the slow performance of the GYM sites is
that the Chinese government has artificially reduced the speed of
accessing sites outside China.

China should be reported to the WTO for restraint of trade for delaying
foreign websites' download times.

I strongly doubt that the State Department has anybody at the policy level
who understands usability, so most likely nothing will happen. With the
growth of the digital economy, usability becomes an increasingly important
element in determining which products and services customers choose to
patronize. This again means that trade negotiators to understand ways in
which facilitate or undermine good user experience.

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Visiting the Old Country:
Intranet seminar in Copenhagen, Denmark on Nov. 14

> http://www.intrateam.dk/Seminarer/Intranet_Usability.aspx

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Nielsen Norman Group, 48105 Warm Springs Blvd, Fremont, CA 94539 USA
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