From: | Craig Ringer <craig(at)2ndquadrant(dot)com> |
---|---|
To: | PostgreSQL-development <pgsql-hackers(at)postgresql(dot)org> |
Subject: | Re: bugs and bug tracking |
Date: | 2015-10-07 09:23:00 |
Message-ID: | CAMsr+YEOur1mtxxVXF0iuNn7tXWRoD5JDtpAy67J3Mk4WCzZEg@mail.gmail.com |
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Lists: | pgsql-hackers |
On 6 October 2015 at 21:05, Nathan Wagner <nw+pg(at)hydaspes(dot)if(dot)org> wrote:
> A lot of the reports aren't bugs at all, but requests for help. My
> guess is that the users either don't know where to ask or don't
> understand the difference between a bug and not knowing how to do what
> they want to do. Perhaps a more thorough explaination on the submission
> form would be useful.
Based on experience elsewhere, not even "unless you are absolutely
certain this is a bug, post to pgsql-general" would work.
Unless there's a "post to pgsql-general" text box right there,
forum-like. Because that's the point IMO: it's easier to post to a web
form than think about mailing lists and subscriptions. You can't just
go "click, send". People are going to consistently ignore the fact
that it's a bug report form when there's no corresponding "ask a
question" web form.
I'm not really advocating a "send a question" web form though. More
like a link to Stack Overflow or something like that.
--
Craig Ringer http://www.2ndQuadrant.com/
PostgreSQL Development, 24x7 Support, Training & Services
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