Re: [External] Re: PG ADMIN INSTALLATION

Hi Benit,

Please try a couple of steps below
1.Open "Windows Firewall with Advanced Security" from the start menu and in
the inbound rules section, check if there is any entry related to
nwjs/node.js etc.

2.Here I am attaching a pgadmin.js file which will use the machine ip
address instead of 127.0.0.1(loopback address) to launch the pgadmin
server. Replace contents of the pgadmin.js file located at 'C:\Program
Files\pgAdmin 4\runtime\src\js' with contents in the attached file. Try
launching pgadmin and check if it works.
Kindly share logs located at %APPDATA%/Local/pgadmin/pgadmin4.***.log file.
and %APPDATA%/Roaming/pgadmin/pgadmin4.log.

Thanks,
Yogesh Mahajan
EnterpriseDB

On Fri, Mar 15, 2024 at 11:01 PM Bhaskaran, Sanoop <
sanoop(dot)bhaskaran(at)accenture(dot)com> wrote:

> Hi PGAdmin Support Team,
>
>
>
> We are in a critical stage of Go Live and its important for us to have
> support team in the call with Microsoft team.
>
>
>
> Other option will be for us to go with other tool if not fixed today.
>
>
>
>
>
> *Thanks & Regards,*
>
>
> *Sanoop Bhaskaran AIP+ | Technical Account Manager*
>
> *Accenture Applied Intelligence*
>
>
>
> [image: image001]
>
> *Mobile*: *+1 647-997-4599*
>
> *Upcoming PTO*: *None*
>
> *Public Holiday : None*
>
> *Upcoming Training/Workshop*: *None *
>
>
>
>
>
>
>
> *From:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Sent:* Friday, March 15, 2024 11:31 AM
> *To:* pgadmin-support(at)lists(dot)postgresql(dot)org
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; Fiorella Vado <
> fiorellavado(at)microsoft(dot)com>; Santosh Dhule <santoshdhule(at)microsoft(dot)com>
> *Subject:* FW: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @pgadmin-support(at)lists(dot)postgresql(dot)org
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
>
>
>
> We kindly seek your support to provide an engineer in US time zone to
> troubleshoot the difficulty we’re having in launching pgadmins.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit
> *Sent:* Friday, March 15, 2024 11:21 AM
> *To:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; Yogesh Mahajan <
> yogesh(dot)mahajan(at)enterprisedb(dot)com>; Santosh Dhule <
> santoshdhule(at)microsoft(dot)com>; pgadmin-support lists.postgresql.org <
> pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Cc:* Fiorella Vado <fiorellavado(at)microsoft(dot)com>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @pgadmin-support lists.postgresql.org
> <pgadmin-support(at)lists(dot)postgresql(dot)org> / @Yogesh Mahajan
> <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> We kindly seek your support in resolving pgadmin issue. Currenztly
> Microsoft team needs to have a meeting with your team to troubleshoot
> further.
>
>
>
> Kindly provide your availability today as this is priority to solve.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Sent:* Thursday, March 14, 2024 11:45 PM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>; Yogesh Mahajan <
> yogesh(dot)mahajan(at)enterprisedb(dot)com>; Santosh Dhule <
> santoshdhule(at)microsoft(dot)com>
> *Cc:* pgadmin-support lists.postgresql.org <
> pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Yogesh,
>
>
>
> Please find the additional troubleshooting done with help of Microsoft
> Support and their analysis. We will need you to be in the call tomorrow at
> 10 AM EST / 8:30 PM IST.
>
>
>
>
>
> *Case Summary:*
>
>
> - *Symptom *
>
> pgAdmin app is not launching correctly in the server.
>
>
>
> - *Additional Info*
>
> -- app team mentioned the port 5050 is blocked at the OS level, based on
> this
>
>
>
> - *Completed actions and results.*
>
>
>
> App team mentioned this problem is because the port 5050 is blocked, so we
> performed the next actions to confirmed or denied:
>
>
>
>
>
> · run TNC 127.0.0.1 -Port 5050, ping was successful but
> the TCP connection failed
>
> · for testing purposes, we used port 5051, but the app
> still fail
>
>
>
> *Conclusion #1, it has communication over loopback IP address, and the
> port fails could be expected if it is not listening.*
>
>
>
> =================================================================
>
>
>
> For the suggestion made by the app team in the log provided we disable the
> BFE service which is in charge of all the security settings at the OS
> level:
>
>
>
> · disable the BFE service into the registry keys and
> reboot the server
>
> · with that in place, launch the app, and it is still
> failing
>
>
>
> *Conclusion #2, no security layer is blocking the port 5050*
>
>
>
>
> ----------------------------------------------------------------------------------------------------------
>
>
>
>
>
> Doing an internal test on my lab to determinate how the application will
> create the socket for a specific port in the loopback address, and there is
> the result
>
>
>
> netstat -anob | findstr 28240
>
>
> UDP 0.0.0.0:49519 127.0.0.1:49518
> 28240
> UDP 0.0.0.0:49521 127.0.0.1:49520
> 28240
> UDP 0.0.0.0:49523 127.0.0.1:49522
> 28240
> UDP 0.0.0.0:50542 127.0.0.1:50541
> 28240
> UDP 0.0.0.0:51257 127.0.0.1:51256
> 28240
> UDP 0.0.0.0:53402 127.0.0.1:53401
> 28240
> UDP 0.0.0.0:63400 127.0.0.1:63399
> 28240
> UDP 0.0.0.0:64417 127.0.0.1:64416
> 28240
> UDP 0.0.0.0:65131 127.0.0.1:65130
> 28240
> UDP 0.0.0.0:65133 127.0.0.1:65132
> 28240
> UDP 0.0.0.0:65135 127.0.0.1:65134
> 28240
> UDP 127.0.0.1:49518 *:*
> 28240
> UDP 127.0.0.1:49520 *:*
> 28240
> UDP 127.0.0.1:49522 *:*
> 28240
> UDP 127.0.0.1:50541 *:*
> 28240
> UDP 127.0.0.1:51256 *:*
> 28240
> UDP 127.0.0.1:53401 *:*
> 28240
> UDP 127.0.0.1:63399 *:*
> 28240
> UDP 127.0.0.1:64416 *:*
> 28240
> UDP 127.0.0.1:65130 *:*
> 28240
> UDP 127.0.0.1:65132 *:*
> 28240
> UDP 127.0.0.1:65134 *:*
> 28240
>
>
>
> With this information, go to the working server and perform the same test:
>
>
>
> The tasklist command shows this PID for pgAdmin4.exe
>
>
>
> pgAdmin4.exe *1784 *RDP-Tcp#3 3
> 97,968 K
> pgAdmin4.exe *2376 *RDP-Tcp#3 3
> 9,364 K
> pgAdmin4.exe *7984 *RDP-Tcp#3 3
> 6,768 K
> pgAdmin4.exe *8052 *RDP-Tcp#3 3
> 52,604 K
> pgAdmin4.exe *8388 *RDP-Tcp#3 3
> 29,880 K
> pgAdmin4.exe *9072 *RDP-Tcp#3 3
> 17,524 K
> pgAdmin4.exe *6536 *RDP-Tcp#3 3
> 98,048 K
>
>
>
>
>
> Also, netstat shows this
>
>
>
> C:\Windows\system32>netstat -anob | findstr 1784
> UDP 0.0.0.0:20247 *:*
> 1784
>
> C:\Windows\system32>netstat -anob | findstr 2376
>
> C:\Windows\system32>netstat -anob | findstr 7984
>
> C:\Windows\system32>netstat -anob | findstr 8052
>
> C:\Windows\system32>netstat -anob | findstr 8388
> TCP 10.183.88.132:20299 142.251.33.170:443 ESTABLISHED
> 8388
> UDP 0.0.0.0:20273 *:*
> 8388
>
> C:\Windows\system32>netstat -anob | findstr 9072
>
> C:\Windows\system32>netstat -anob | findstr 6536
>
>
>
> The application did not bind 127.0.0.1:5050 in the working server. This
> is not the expected behavior as we saw in the test performed in my lab.
>
>
>
> So, we performed the same test in the non-working server and this is the
> result:
>
>
>
> pgAdmin4.exe *2385656 *RDP-Tcp#116 751
> 99,300 K
> pgAdmin4.exe *2384968 *RDP-Tcp#116 751
> 7,952 K
> pgAdmin4.exe *2385732 *RDP-Tcp#116 751
> 6,832 K
> pgAdmin4.exe *2383996 *RDP-Tcp#116 751
> 66,780 K
> pgAdmin4.exe *2385076 *RDP-Tcp#116 751
> 34,316 K
> pgAdmin4.exe *2382036 *RDP-Tcp#116 751
> 17,716 K
> pgAdmin4.exe *2384812 *RDP-Tcp#116 751
> 159,596 K
>
>
>
> C:\Windows\system32>netstat -anob | findstr 2385656
> UDP 0.0.0.0:5353 *:*
> 2385656
>
> C:\Windows\system32>netstat -anob | findstr 238565
> UDP 0.0.0.0:5353 *:*
> 2385656
>
> C:\Windows\system32>netstat -anob | findstr 2384968
>
> C:\Windows\system32>netstat -anob | findstr 2385732
>
> C:\Windows\system32>netstat -anob | findstr 2383996
>
> C:\Windows\system32>netstat -anob | findstr 2385076
> TCP 10.185.184.4:57070 172.217.165.10:443 ESTABLISHED
> 2385076
>
> C:\Windows\system32>netstat -anob | findstr 2382036
>
> C:\Windows\system32>netstat -anob | findstr 2384812
>
>
>
> Same as the non-working server, the app is not using the port 5050 TCP
> neither UDP.
>
>
>
> *Conclusion #3, application is not using port 5050 with the 127.0.0.1
> address (based on the previous test done in my lab)*
>
>
>
> At this point, here is my conclusions:
>
>
>
> 1. *With the test performed to disable the BFE service,
> we discarded that the port 5050 is blocked.*
>
> 2. *In any of our test we saw the application listening
> on port 5050, so we need to involve the PGAMIN team to check on this issue
> again. I can confirm that the port is not blocked, and it isn't listening
> for the information provided above in the email.*
>
>
>
> Please share this information with the application team, we must need
> their help to understand this behavior. Again, I confirmed with the
> troubleshooting performed with Benit and Fiorella, the port 5050 is not
> blocked either not used.
>
>
>
>
>
> *Thanks & Regards,*
>
>
> *Sanoop Bhaskaran AIP+ | Technical Account Manager*
>
> *Accenture Applied Intelligence*
>
>
>
> [image: image001]
>
> *Mobile*: *+1 647-997-4599*
>
> *Upcoming PTO*: *None*
>
> *Public Holiday : None*
>
> *Upcoming Training/Workshop*: *None *
>
>
>
>
>
> *From:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Sent:* Thursday, March 14, 2024 11:37 AM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>; Santosh Dhule <
> santoshdhule(at)microsoft(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> Are you available for a quick call with Microsoft team. We have some
> questions to ask.
>
>
>
> 1. Kindly help us know which pgadmin server the application is trying
> to contact ?
>
>
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Thursday, March 14, 2024 9:23 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> You can see, if I bypass server check, You can see some more lines are
> logged in pgadmin4.***.log file.
>
>
>
>
>
> Now it is stuck at the next request "'http://127.0.0.1:' + serverPort +
> '/?key=' + UUID;". In this case http://127.0.0.1:5051/?key=***. Hence its
> taking forever to launch.
>
> This clearly indicates that any requests done at 5051 port are failing
> which is a network issue *NOT a pgadmin issue. *
>
> Hence will not be able to assist you on this side.
>
> You may need to work with network experts to get this resolved.(Maybe try
> turning off the firewall completely/ turning on the internet connectivity
> or maybe some other thing.)
>
>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Thu, Mar 14, 2024 at 6:39 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> I am available now for a call, kindly reach out to me for investigating as
> this a high priority for today.
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit
> *Sent:* Thursday, March 14, 2024 9:07 AM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!_IUXkMEDGHrKlNSz2d5wplW9sHEZHLoUrISl-1OMhARK1Iw6uiHC44mmzqnW8kUE5N28YPn6uzZ-vB5VuFTi-42fDNt8xkQfBnX9sA$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I have replace the content share and my observation pgadmin is taking
> forever to start. I have reduced
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Thursday, March 14, 2024 7:13 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!_IUXkMEDGHrKlNSz2d5wplW9sHEZHLoUrISl-1OMhARK1Iw6uiHC44mmzqnW8kUE5N28YPn6uzZ-vB5VuFTi-42fDNt8xkQfBnX9sA$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> We had tried multiple ways to figure out the root cause but it seems to
> be an issue with machine configuration.
>
>
>
> Let me summarise my observation -
>
> 1.Initially, there were multiple entries for pgadmin (v7, v8) which were
> not actually installed on the system.
>
> 2.After installing pgadmin 8.4, it was showing the error splash screen.
>
> 3.We tried configuring the fixed port, but the pgadmin error splash screen
> was showing random port only.
>
> 4.It is observed that the server check call ('http://127.0.0.1:' +
> serverPort + '/misc/ping?key=' + UUID;) does not get a response back.
> When we tried the same url via browser, we got an error 'Connection
> refused.'(which indicates some network restrictions.)
>
> 5.If pgadmin server url ('http://127.0.0.1:' + serverPort + '/?key=' +
> UUID;) browsed via browser it works fine which means pgadmin is working
> fine.
>
> 6.Also as pgadmin works on other machines, this clearly indicates the
> issue is *NOT* with pgadmin.
>
>
>
> Here I am attaching a pgadmin.js file which bypasses the ping server just
> to confirm if that is the only issue. Replace contents of the pgadmin.js
> file located at 'C:\Program Files\pgAdmin 4\runtime\src\js' with contents
> in the attached file. Try launching pgadmin and check if it works.
>
> Kindly share logs located at %APPDATA%/Local/pgadmin/pgadmin4.***.log
> file. and %APPDATA%/Roaming/pgadmin/pgadmin4.log.(Expecting logs dated 14
> Mar.)
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Thu, Mar 14, 2024 at 1:53 AM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> As seen from below Image, ping 127.0.0.1 is responding.
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 13, 2024 3:26 PM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!9R58YhxVLiQpKmHvVa024sBzkbZB7u03HfiszDyhsum82nMlgfNaBE0aUYMjAYbmTK8J6ibM20_G0As1R9YBLmW0MV9hw6uSEmcRbg$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> As we have seen in the call , the ping request to the server does not
> respond back.
>
> Can you please run command Ping 127.0.0.1 on command prompt and get
> output.(May be a silly thing to ask, but I have seen some queries related
> to this.)
>
>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Wed, Mar 13, 2024 at 8:57 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Great, talk to you then.
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 13, 2024 11:20 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!_TIgZrOAgd_ArQ1gT6nhJQoHkcEH2YBWVwSKdRDifiK3aRF-fqr4w0DXlnPPQuATVZJ5G7MEUAPCnbGsxG3WO0OFvOmQYjk2IizLmA$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>; pgadmin-team <
> pgadmin-team(at)enterprisedb(dot)com>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi,
>
>
>
> Lets connect at 9 PM IST.
>
>
>
> https://enterprisedb.zoom.us/j/94503905063
> <https://urldefense.com/v3/__https:/enterprisedb.zoom.us/j/94503905063__;!!OrxsNty6D4my!7ilLCuiekr8VUaDTJlVMNBeXe3YkDtJZYRDynL0BXnFGweEGblVcxnZTGQLXB-2AdmeYmI8kV5xX5YbhhCVDzNSKhPEo0bC6lzPT8Q$>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Wed, Mar 13, 2024 at 8:07 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Latest file.
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 13, 2024 10:32 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!7ilLCuiekr8VUaDTJlVMNBeXe3YkDtJZYRDynL0BXnFGweEGblVcxnZTGQLXB-2AdmeYmI8kV5xX5YbhhCVDzNSKhPEo0bBg7UIVRQ$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>; pgadmin-team <
> pgadmin-team(at)enterprisedb(dot)com>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> It seems you have not shared latest file from %APPDATA%/Local/pgadmin/
>
>
>
> File you shared shows date 12 Mar. I was expecting date 13 Mar.
>
> Please share the latest file.
>
>
>
> Thanks,
>
> Yogesh
>
>
>
> On Wed, 13 Mar 2024, 7:30 pm Nkundiwacu, Benit, <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I am sharing with you the requested files. Kindly check them and have a
> call with us today.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit
> *Sent:* Wednesday, March 13, 2024 9:28 AM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>;
> pgadmin-support(at)lists(dot)postgresql(dot)org; pgadmin-team <
> pgadmin-team(at)enterprisedb(dot)com>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I’ll try the below but can you share with me endpoints the pgadmins
> connecting to so networking team can associate a port number to it.
>
>
>
> Also please lets have a call today and check together as this is a
> priority task to fix.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 13, 2024 4:10 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>;
> pgadmin-support(at)lists(dot)postgresql(dot)org; pgadmin-team <
> pgadmin-team(at)enterprisedb(dot)com>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> I tried multiple ways, but could not reproduce the issue.
>
>
>
> Do you have Antivirus installed on the system? If yes can you please check
> if it is blocking nwjs/network calls?
>
>
>
> Also can you please try the below steps and let me know the output.
>
>
>
> 1.In runtime_config.json, set "fixedPort" equals to true. and portNo with
> 5050. Check if launching pgadmin works.
>
>
>
> 2.Replace contents of pgadmin.js file located at 'C:\Program Files\pgAdmin
> 4\runtime\src\js' with contents in the attached file. Try launching
> pgadmin.
>
> Share logs located at %APPDATA%/Local/pgadmin/pgadmin4.***.log file. and
> %APPDATA%/Roaming/pgadmin/pgadmin4.log
>
>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Tue, Mar 12, 2024 at 10:11 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I am sharing the requested pgadmin file.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Tuesday, March 12, 2024 11:51 AM
> *To:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Cc:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>;
> pgadmin-support(at)lists(dot)postgresql(dot)org
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi,
>
>
>
> Please joint link below -
>
>
>
> https://enterprisedb.zoom.us/j/98466360166
> <https://urldefense.com/v3/__https:/enterprisedb.zoom.us/j/98466360166__;!!OrxsNty6D4my!4SBj-PJr4WU0bxLbOapWdJuzOLRE9VL1fEQFGSvKPaOdhFtafRM-f18YJOJl-ZHVUwUYhyDF-WMyHC2X3abTc_M2NA_X_Spl07U3ew$>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Tue, Mar 12, 2024 at 7:20 PM Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com> wrote:
>
> Hi Yogesh,
>
>
>
> Can we get back into a call?
>
>
>
>
>
> *Thanks & Regards,*
>
>
> *Sanoop Bhaskaran AIP+ | Technical Account Manager*
>
> *Accenture Applied Intelligence*
>
>
>
>
>
> *Mobile*: *+1 647-997-4599*
>
> *Upcoming PTO*: *None*
>
> *Public Holiday : None*
>
> *Upcoming Training/Workshop*: *None *
>
>
>
>
>
>
>
> *From:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Sent:* Tuesday, March 12, 2024 9:39 AM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org; Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I tried to install pgadmins version 8.3 but its not supported by the
> windows versions.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Monday, March 11, 2024 11:47 PM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org; Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi,
>
>
>
> We can connect at 6PM IST Tuesday. Please find the meeting link.
>
>
>
> https://enterprisedb.zoom.us/j/96997336846
> <https://urldefense.com/v3/__https:/enterprisedb.zoom.us/j/96997336846__;!!OrxsNty6D4my!6AEFwN6znBMo4yJFT8GmXyuKlDjDbLfTcRPoSQjbyC59EWlurtiLuns_GesB0Nb0LOHb7UceGc48WXPg-oGbp-zBPXnVxKPi7O_vcQ$>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Mon, Mar 11, 2024 at 9:45 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @pgadmin-support(at)lists(dot)postgresql(dot)org
> <pgadmin-support(at)lists(dot)postgresql(dot)org> / @Yogesh Mahajan
> <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> Kindly provide US time zone engineer to help us solve pgadmins issues
> we’re facing.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit
> *Sent:* Monday, March 11, 2024 12:13 PM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org; Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> Kindly please let me know if you’re available 6pm IST tomorrow 3/11/2024.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit
> *Sent:* Friday, March 8, 2024 4:50 PM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org; Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I am available Monday 11/03/2024 6PM IST. Let me know if that works for
> you as well.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Friday, March 8, 2024 6:00 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org; Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi,
>
>
>
> My working time is 9AM-6PM IST. We can connect in between. pgadmin
> installers are not tested on 32 bit systems.
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Thu, Mar 7, 2024 at 7:54 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> My windows system type is 64 bit. Also the latest pgadmins version is not
> supported by windows version.
>
>
>
>
>
> Let me if you can provide an engineer to check with me. My availability is
> 9am-5pm Canada est.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Sent:* Thursday, March 7, 2024 12:26 AM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello,
>
>
>
> Kindly share both 32 and 64 pgadmins.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
> Get Outlook for iOS
> <https://urldefense.com/v3/__https:/aka.ms/o0ukef__;!!OrxsNty6D4my!55eFAQZSdyDhpwJTWaEPvUG3xFGL191ucsM4Dv_0aQb3VQIC1CPOGYQkvsP92jPj8ShVNchrjMqYrfgKbfh95ZMcJViTm3Yk7Y9HSg$>
> ------------------------------
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 6, 2024 11:41:28 PM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org <
> pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi,
>
>
>
> I am able to install and launch pgadmin successfully on Windows Server
> 2019.
>
> What is your system type? Are you using 32 bit? pgadmin does not support
> 32 bit systems.
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Wed, Mar 6, 2024 at 7:54 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> Hope you’re doing great.
>
>
>
> I have tried to install pgadmin latest version and the program is not
> supported.
>
>
>
> Kindly let us which pgadmin version is compatible with the window version
> I am using.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 6, 2024 4:30 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org
> *Subject:* [External] Re: PG ADMIN INSTALLATION
>
>
>
> *CAUTION:* External email. Be cautious with links and attachments.
>
>
>
> Hi,
>
>
>
> From the screenshot it seems you are using pgadmin version 7.x.
>
> Kindly upgrade to latest 8.3 which can be downloaded from here
> <https://urldefense.com/v3/__https:/www.pgadmin.org/download/__;!!OrxsNty6D4my!4qKCLQJTGtjSeE4Ws5bMWhExm1MzFBKv9ZmG12L8EL6NX5gMAfTBesMlC2EPSWTqDVl8CM8n-ouaSQ6mqakjZumBXMcQeKiFA85X-w$>
> .
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Wed, Mar 6, 2024 at 2:46 PM Yogesh Mahajan <
> yogesh(dot)mahajan(at)enterprisedb(dot)com> wrote:
>
> Hi,
>
>
>
> Can you please provide OS details. Also from where did you download the
> pgadmin installer?
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Wed, Mar 6, 2024 at 2:27 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @pgadmin-support(at)lists(dot)postgresql(dot)org
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
>
>
>
> We kindly seek your support on below issue we are facing. Kindly help us
> in resolving this issue.
>
>
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
>
> ------------------------------
>
>
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