Re: User Research Findings into PgAdmin

One of the surprises for me when looking at the interview notes was the
number of features that people asked for that already existed. IMO one of
the wins for design would be making these more easily discovered. As I see
it a lot of the design is going to be fairly nuanced and having the
conversation to include the community in the process of discovery and
validation would be awesome if there is interest.

-- Rob

On Wed, Jan 25, 2017 at 9:38 AM, Raffi Holzer <rholzer(at)pivotal(dot)io> wrote:

> Hi Dave,
> We can definitely send a summary via email. Just to clarify those points
> you brought up. Syntax highlighting definitely does exist and is totally
> discoverable but people still seemed to miss it. Our best guess as to why
> so many users miss it is because of the relatively small contrast in colors
> (Navy vs black). Regarding autocomplete, despite it being documented,
> almost none of the long time customers we spoke with knew it existed which
> suggests they're not reading the documentation very closely or at all.
>
> Regarding the comments you mentioned, the one regarding column names was
> talking about preserving the column name when moving data to Excel. And
> I'll admit, the other comment is pretty unclear out of context. We probably
> should not have included it as is.
>
> A summary of the findings will be forthcoming.
>
> On Wed, Jan 25, 2017 at 4:25 AM, Dave Page <dpage(at)pgadmin(dot)org> wrote:
>
>> Hi
>>
>> On Tue, Jan 24, 2017 at 9:42 PM, Raffi Holzer <rholzer(at)pivotal(dot)io> wrote:
>> > Hi,
>> > As part of a project to enable pgAdmin4 to work with Greenplum
>> databases,
>> > we conducted user research into pgAdmin. We wanted to share those
>> insights
>> > and potentially develop against them but first wanted to get feedback
>> from
>> > the pgAdmin group. To that end we created the video below that
>> summarizes
>> > our findings. Let us know what you think.
>> >
>> > https://youtu.be/BylcblYw8sU
>>
>> That's very helpful, thank you. Can you please summarise your findings
>> in an email to the list so we can work with it within our normal
>> process?
>>
>> I will note that whilst I agree some of the points raised need further
>> work in pgAdmin 4, some of them make little sense - most notably
>> Syntax Highlighting which we've had for ~17 years, and works
>> automatically, thus not requiring any kind of user discovery beyond
>> typing some SQL into the query tool. Auto-complete is another example
>> of a feature we've had for years, that is documented. I agree though
>> that there is scope for better discovery mechanisms there.
>>
>> Some of the other comments highlighted made little to no sense to me,
>> for example the comment on column names @ ~3:03 and the comment on the
>> bottom left @ ~3:22 (this is a great example of why email is better
>> than a video :-) ).
>>
>> --
>> Dave Page
>> Blog: http://pgsnake.blogspot.com
>> Twitter: @pgsnake
>>
>> EnterpriseDB UK: http://www.enterprisedb.com
>> The Enterprise PostgreSQL Company
>>
>
>
>
> --
> Raffi Holzer
> Product Manager
> Pivotal Labs
>