Re: Dropping connections

Hi Tarras

Please refer to the following guide where connection was working fine with
PG and EPAS.

https://www.enterprisedb.com/docs/partner_docs/EsriArcGISProandEsriArcGISEnterprise/04-ConfiguringEsriArcGISProandEsriArcGISEnterprise/

Regards
Kashif Zeeshan

On Wed, Jun 26, 2024 at 10:45 PM Tarras, Tim <ttarras(at)onalaskawi(dot)gov> wrote:

> Hello,
>
> I am having problems with loosing connection to a postgresql database with
> ESRI ArcGIS Pro. Below is what I put on the ESRI community forums but also
> wanted to post here to see I can get a resolution to this problem. Thank
> you for any help you can provide.
>
> Tim
>
> I'm not sure if this is the right place but, I am having an issue with
> enterprise Database connections dropping to my computer. If I work with
> ArcPro on the server the connections do not drop. We also made a connection
> directly from my computer using pgAdmin and will not lose connection even
> when I loose it in Pro.
>
> My system is as follows:
>
> 1. ArcGIS Enterprise 11.2 Single machine deployment. Server has 32GB
> of memory
> 2. ArcgisPro 3.3.0
> 3. Postgres 15.4 Downloaded from ESRI and on a separate server from
> enterprise. Server has 12 cores and 32GB of memory
> 4. Both servers are running Windows Server 2022 datacenter
> Version 21H2.
>
> When the connection drops I get the following message:
>
> Underlying DBMS error [no connection to the server::SQLSTATE=å]
> [xxxxxxx.xxx.GDB_Items][STATE_ID = 0]
>
> X's replace actual names.
>
> Working with ESRI we found the following information in the logs :
>
> "*An existing connection was forcibly closed by the remote host*" where
> host is the PostgreSQL Server and "*FATAL: terminating connection due to
> administrator command*". The following PostgreSQL documentation provides
> more information about the same (https://www.postgresql.org/message-id/5665.1202148155%40sss.pgh.pa.us
> [postgresql.org]
> <https://urldefense.com/v3/__https:/www.postgresql.org/message-id/5665.1202148155*40sss.pgh.pa.us__;JQ!!CKZwjTOV!ynTEucv4RZeRFy0jb8ofk_Qs3LMS2aWNT8QSkc5n7RFIeJfgBOaUp0uAxwuQRhP0xWo5Yj51N2IcQ8R3mUaXZA$>
> ).
>
> At this time IT says it is not a fire wall issue as there are no rules
> setup for dropping connections. We are at a loss as to what the culprit is.
>
> I will also be posting this in PostgreSQL community to get their input.
>
> Thank you for your help with this.
>
>
>
>
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