Re: [External] Re: PG ADMIN INSTALLATION

From: Dave Page <dpage(at)pgadmin(dot)org>
To: "Bhaskaran, Sanoop" <sanoop(dot)bhaskaran(at)accenture(dot)com>
Cc: Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>, "Nkundiwacu, Benit" <benit(dot)nkundiwacu(at)accenture(dot)com>, "pgadmin-support(at)lists(dot)postgresql(dot)org" <pgadmin-support(at)lists(dot)postgresql(dot)org>
Subject: Re: [External] Re: PG ADMIN INSTALLATION
Date: 2024-03-18 15:08:36
Message-ID: CA+OCxox0+0mrM8faomeSy7c40V4ghmHsds+rPAC6wvdgjZUGEg@mail.gmail.com
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Lists: pgadmin-support

Hi,

Please keep in mind that Yogesh is volunteering his time here, and going
way beyond the best-effort support we try to provide to users of our free
software. It's pretty clear you're running into a very unusual issue, most
likely being caused by the way you have your machines configured, and
that's deeply into the realm of issues that you'd normally pay someone to
support, especially if you want them to join multiple calls.

Regards, Dave

--
Dave Page
pgAdmin: https://www.pgadmin.org
PostgreSQL: https://www.postgresql.org
EDB: https://www.enterprisedb.com

On Mon, 18 Mar 2024 at 13:49, Bhaskaran, Sanoop <
sanoop(dot)bhaskaran(at)accenture(dot)com> wrote:

> Hi Yogesh,
>
>
>
> Good evening.
>
>
>
> Can we have a call with Microsoft today so that we can troubleshoot the
> issue ?
>
>
>
>
>
> *Thanks & Regards,*
>
>
> *Sanoop Bhaskaran AIP+ | Technical Account Manager*
>
> *Accenture Applied Intelligence*
>
>
>
> [image: image001]
>
> *Mobile*: *+1 647-997-4599*
>
> *Upcoming PTO*: *None*
>
> *Public Holiday : None*
>
> *Upcoming Training/Workshop*: *None *
>
>
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Monday, March 18, 2024 4:16 AM
> *To:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Cc:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>;
> pgadmin-support(at)lists(dot)postgresql(dot)org
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> Please try a couple of steps below
>
> 1.Open "Windows Firewall with Advanced Security" from the start menu and
> in the inbound rules section, check if there is any entry related to
> nwjs/node.js etc.
>
>
>
>
>
> 2.Here I am attaching a pgadmin.js file which will use the machine ip
> address instead of 127.0.0.1(loopback address) to launch the pgadmin
> server. Replace contents of the pgadmin.js file located at 'C:\Program
> Files\pgAdmin 4\runtime\src\js' with contents in the attached file. Try
> launching pgadmin and check if it works.
>
> Kindly share logs located at %APPDATA%/Local/pgadmin/pgadmin4.***.log
> file. and %APPDATA%/Roaming/pgadmin/pgadmin4.log.
>
>
>
>
>
>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Fri, Mar 15, 2024 at 11:01 PM Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com> wrote:
>
> Hi PGAdmin Support Team,
>
>
>
> We are in a critical stage of Go Live and its important for us to have
> support team in the call with Microsoft team.
>
>
>
> Other option will be for us to go with other tool if not fixed today.
>
>
>
>
>
> *Thanks & Regards,*
>
>
> *Sanoop Bhaskaran AIP+ | Technical Account Manager*
>
> *Accenture Applied Intelligence*
>
>
>
> [image: image001]
>
> *Mobile*: *+1 647-997-4599*
>
> *Upcoming PTO*: *None*
>
> *Public Holiday : None*
>
> *Upcoming Training/Workshop*: *None *
>
>
>
>
>
>
>
> *From:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Sent:* Friday, March 15, 2024 11:31 AM
> *To:* pgadmin-support(at)lists(dot)postgresql(dot)org
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; Fiorella Vado <
> fiorellavado(at)microsoft(dot)com>; Santosh Dhule <santoshdhule(at)microsoft(dot)com>
> *Subject:* FW: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @pgadmin-support(at)lists(dot)postgresql(dot)org
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
>
>
>
> We kindly seek your support to provide an engineer in US time zone to
> troubleshoot the difficulty we’re having in launching pgadmins.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit
> *Sent:* Friday, March 15, 2024 11:21 AM
> *To:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; Yogesh Mahajan <
> yogesh(dot)mahajan(at)enterprisedb(dot)com>; Santosh Dhule <
> santoshdhule(at)microsoft(dot)com>; pgadmin-support lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdZBF1EWO$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Cc:* Fiorella Vado <fiorellavado(at)microsoft(dot)com>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @pgadmin-support lists.postgresql.org
> <pgadmin-support(at)lists(dot)postgresql(dot)org> / @Yogesh Mahajan
> <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> We kindly seek your support in resolving pgadmin issue. Currenztly
> Microsoft team needs to have a meeting with your team to troubleshoot
> further.
>
>
>
> Kindly provide your availability today as this is priority to solve.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Sent:* Thursday, March 14, 2024 11:45 PM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>; Yogesh Mahajan <
> yogesh(dot)mahajan(at)enterprisedb(dot)com>; Santosh Dhule <
> santoshdhule(at)microsoft(dot)com>
> *Cc:* pgadmin-support lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdZBF1EWO$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Yogesh,
>
>
>
> Please find the additional troubleshooting done with help of Microsoft
> Support and their analysis. We will need you to be in the call tomorrow at
> 10 AM EST / 8:30 PM IST.
>
>
>
>
>
> *Case Summary:*
>
>
> - *Symptom *
>
> pgAdmin app is not launching correctly in the server.
>
>
>
> - *Additional Info*
>
> -- app team mentioned the port 5050 is blocked at the OS level, based on
> this
>
>
>
> - *Completed actions and results.*
>
>
>
> App team mentioned this problem is because the port 5050 is blocked, so we
> performed the next actions to confirmed or denied:
>
>
>
>
>
> · run TNC 127.0.0.1 -Port 5050, ping was successful but
> the TCP connection failed
>
> · for testing purposes, we used port 5051, but the app
> still fail
>
>
>
> *Conclusion #1, it has communication over loopback IP address, and the
> port fails could be expected if it is not listening.*
>
>
>
> =================================================================
>
>
>
> For the suggestion made by the app team in the log provided we disable the
> BFE service which is in charge of all the security settings at the OS
> level:
>
>
>
> · disable the BFE service into the registry keys and
> reboot the server
>
> · with that in place, launch the app, and it is still
> failing
>
>
>
> *Conclusion #2, no security layer is blocking the port 5050*
>
>
>
>
> ----------------------------------------------------------------------------------------------------------
>
>
>
>
>
> Doing an internal test on my lab to determinate how the application will
> create the socket for a specific port in the loopback address, and there is
> the result
>
>
>
> netstat -anob | findstr 28240
>
>
> UDP 0.0.0.0:49519
> <https://urldefense.com/v3/__http:/0.0.0.0:49519__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdVnsz39B$>
> 127.0.0.1:49518 28240
> UDP 0.0.0.0:49521
> <https://urldefense.com/v3/__http:/0.0.0.0:49521__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdQLhZ8Bb$>
> 127.0.0.1:49520 28240
> UDP 0.0.0.0:49523
> <https://urldefense.com/v3/__http:/0.0.0.0:49523__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdWrknqGD$>
> 127.0.0.1:49522 28240
> UDP 0.0.0.0:50542
> <https://urldefense.com/v3/__http:/0.0.0.0:50542__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdW4YiXmI$>
> 127.0.0.1:50541 28240
> UDP 0.0.0.0:51257
> <https://urldefense.com/v3/__http:/0.0.0.0:51257__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdQwI3QdI$>
> 127.0.0.1:51256 28240
> UDP 0.0.0.0:53402
> <https://urldefense.com/v3/__http:/0.0.0.0:53402__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdTkSG8ym$>
> 127.0.0.1:53401 28240
> UDP 0.0.0.0:63400
> <https://urldefense.com/v3/__http:/0.0.0.0:63400__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdfh3Ln7p$>
> 127.0.0.1:63399 28240
> UDP 0.0.0.0:64417
> <https://urldefense.com/v3/__http:/0.0.0.0:64417__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdTxfdab2$>
> 127.0.0.1:64416 28240
> UDP 0.0.0.0:65131
> <https://urldefense.com/v3/__http:/0.0.0.0:65131__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdWJyAcmB$>
> 127.0.0.1:65130 28240
> UDP 0.0.0.0:65133
> <https://urldefense.com/v3/__http:/0.0.0.0:65133__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdaVvZqPN$>
> 127.0.0.1:65132 28240
> UDP 0.0.0.0:65135
> <https://urldefense.com/v3/__http:/0.0.0.0:65135__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdTt8JLu2$>
> 127.0.0.1:65134 28240
> UDP 127.0.0.1:49518 *:*
> 28240
> UDP 127.0.0.1:49520 *:*
> 28240
> UDP 127.0.0.1:49522 *:*
> 28240
> UDP 127.0.0.1:50541 *:*
> 28240
> UDP 127.0.0.1:51256 *:*
> 28240
> UDP 127.0.0.1:53401 *:*
> 28240
> UDP 127.0.0.1:63399 *:*
> 28240
> UDP 127.0.0.1:64416 *:*
> 28240
> UDP 127.0.0.1:65130 *:*
> 28240
> UDP 127.0.0.1:65132 *:*
> 28240
> UDP 127.0.0.1:65134 *:*
> 28240
>
>
>
> With this information, go to the working server and perform the same test:
>
>
>
> The tasklist command shows this PID for pgAdmin4.exe
>
>
>
> pgAdmin4.exe *1784 *RDP-Tcp#3 3
> 97,968 K
> pgAdmin4.exe *2376 *RDP-Tcp#3 3
> 9,364 K
> pgAdmin4.exe *7984 *RDP-Tcp#3 3
> 6,768 K
> pgAdmin4.exe *8052 *RDP-Tcp#3 3
> 52,604 K
> pgAdmin4.exe *8388 *RDP-Tcp#3 3
> 29,880 K
> pgAdmin4.exe *9072 *RDP-Tcp#3 3
> 17,524 K
> pgAdmin4.exe *6536 *RDP-Tcp#3 3
> 98,048 K
>
>
>
>
>
> Also, netstat shows this
>
>
>
> C:\Windows\system32>netstat -anob | findstr 1784
> UDP 0.0.0.0:20247
> <https://urldefense.com/v3/__http:/0.0.0.0:20247__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdX5eTRdt$>
> *:* 1784
>
> C:\Windows\system32>netstat -anob | findstr 2376
>
> C:\Windows\system32>netstat -anob | findstr 7984
>
> C:\Windows\system32>netstat -anob | findstr 8052
>
> C:\Windows\system32>netstat -anob | findstr 8388
> TCP 10.183.88.132:20299
> <https://urldefense.com/v3/__http:/10.183.88.132:20299__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdT7rf2c6$>
> 142.251.33.170:443
> <https://urldefense.com/v3/__http:/142.251.33.170:443__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdflhNcNz$>
> ESTABLISHED 8388
> UDP 0.0.0.0:20273
> <https://urldefense.com/v3/__http:/0.0.0.0:20273__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdcQf7RTf$>
> *:* 8388
>
> C:\Windows\system32>netstat -anob | findstr 9072
>
> C:\Windows\system32>netstat -anob | findstr 6536
>
>
>
> The application did not bind 127.0.0.1:5050 in the working server. This
> is not the expected behavior as we saw in the test performed in my lab.
>
>
>
> So, we performed the same test in the non-working server and this is the
> result:
>
>
>
> pgAdmin4.exe *2385656 *RDP-Tcp#116 751
> 99,300 K
> pgAdmin4.exe *2384968 *RDP-Tcp#116 751
> 7,952 K
> pgAdmin4.exe *2385732 *RDP-Tcp#116 751
> 6,832 K
> pgAdmin4.exe *2383996 *RDP-Tcp#116 751
> 66,780 K
> pgAdmin4.exe *2385076 *RDP-Tcp#116 751
> 34,316 K
> pgAdmin4.exe *2382036 *RDP-Tcp#116 751
> 17,716 K
> pgAdmin4.exe *2384812 *RDP-Tcp#116 751
> 159,596 K
>
>
>
> C:\Windows\system32>netstat -anob | findstr 2385656
> UDP 0.0.0.0:5353
> <https://urldefense.com/v3/__http:/0.0.0.0:5353__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdVzX_F-B$>
> *:* 2385656
>
> C:\Windows\system32>netstat -anob | findstr 238565
> UDP 0.0.0.0:5353
> <https://urldefense.com/v3/__http:/0.0.0.0:5353__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdVzX_F-B$>
> *:* 2385656
>
> C:\Windows\system32>netstat -anob | findstr 2384968
>
> C:\Windows\system32>netstat -anob | findstr 2385732
>
> C:\Windows\system32>netstat -anob | findstr 2383996
>
> C:\Windows\system32>netstat -anob | findstr 2385076
> TCP 10.185.184.4:57070
> <https://urldefense.com/v3/__http:/10.185.184.4:57070__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdTrRybmt$>
> 172.217.165.10:443
> <https://urldefense.com/v3/__http:/172.217.165.10:443__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdRSS6z_p$>
> ESTABLISHED 2385076
>
> C:\Windows\system32>netstat -anob | findstr 2382036
>
> C:\Windows\system32>netstat -anob | findstr 2384812
>
>
>
> Same as the non-working server, the app is not using the port 5050 TCP
> neither UDP.
>
>
>
> *Conclusion #3, application is not using port 5050 with the 127.0.0.1
> address (based on the previous test done in my lab)*
>
>
>
> At this point, here is my conclusions:
>
>
>
> 1. *With the test performed to disable the BFE service,
> we discarded that the port 5050 is blocked.*
>
> 2. *In any of our test we saw the application listening
> on port 5050, so we need to involve the PGAMIN team to check on this issue
> again. I can confirm that the port is not blocked, and it isn't listening
> for the information provided above in the email.*
>
>
>
> Please share this information with the application team, we must need
> their help to understand this behavior. Again, I confirmed with the
> troubleshooting performed with Benit and Fiorella, the port 5050 is not
> blocked either not used.
>
>
>
>
>
> *Thanks & Regards,*
>
>
> *Sanoop Bhaskaran AIP+ | Technical Account Manager*
>
> *Accenture Applied Intelligence*
>
>
>
> [image: image001]
>
> *Mobile*: *+1 647-997-4599*
>
> *Upcoming PTO*: *None*
>
> *Public Holiday : None*
>
> *Upcoming Training/Workshop*: *None *
>
>
>
>
>
> *From:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Sent:* Thursday, March 14, 2024 11:37 AM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>; Santosh Dhule <
> santoshdhule(at)microsoft(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdZBF1EWO$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> Are you available for a quick call with Microsoft team. We have some
> questions to ask.
>
>
>
> 1. Kindly help us know which pgadmin server the application is trying
> to contact ?
>
>
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Thursday, March 14, 2024 9:23 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!_3W2n3XAr4zyFYIK6lek4beAjD_wDOMPMppGbZJz0NvIH3pTViDuUc2tXLki7qNs_g-eraid8Y2IalYG_BaylaF8LSLYdZBF1EWO$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> You can see, if I bypass server check, You can see some more lines are
> logged in pgadmin4.***.log file.
>
>
>
>
>
> Now it is stuck at the next request "'http://127.0.0.1:' + serverPort +
> '/?key=' + UUID;". In this case http://127.0.0.1:5051/?key=***. Hence its
> taking forever to launch.
>
> This clearly indicates that any requests done at 5051 port are failing
> which is a network issue *NOT a pgadmin issue. *
>
> Hence will not be able to assist you on this side.
>
> You may need to work with network experts to get this resolved.(Maybe try
> turning off the firewall completely/ turning on the internet connectivity
> or maybe some other thing.)
>
>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Thu, Mar 14, 2024 at 6:39 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> I am available now for a call, kindly reach out to me for investigating as
> this a high priority for today.
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit
> *Sent:* Thursday, March 14, 2024 9:07 AM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!_IUXkMEDGHrKlNSz2d5wplW9sHEZHLoUrISl-1OMhARK1Iw6uiHC44mmzqnW8kUE5N28YPn6uzZ-vB5VuFTi-42fDNt8xkQfBnX9sA$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I have replace the content share and my observation pgadmin is taking
> forever to start. I have reduced
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Thursday, March 14, 2024 7:13 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!_IUXkMEDGHrKlNSz2d5wplW9sHEZHLoUrISl-1OMhARK1Iw6uiHC44mmzqnW8kUE5N28YPn6uzZ-vB5VuFTi-42fDNt8xkQfBnX9sA$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> We had tried multiple ways to figure out the root cause but it seems to
> be an issue with machine configuration.
>
>
>
> Let me summarise my observation -
>
> 1.Initially, there were multiple entries for pgadmin (v7, v8) which were
> not actually installed on the system.
>
> 2.After installing pgadmin 8.4, it was showing the error splash screen.
>
> 3.We tried configuring the fixed port, but the pgadmin error splash screen
> was showing random port only.
>
> 4.It is observed that the server check call ('http://127.0.0.1:' +
> serverPort + '/misc/ping?key=' + UUID;) does not get a response back.
> When we tried the same url via browser, we got an error 'Connection
> refused.'(which indicates some network restrictions.)
>
> 5.If pgadmin server url ('http://127.0.0.1:' + serverPort + '/?key=' +
> UUID;) browsed via browser it works fine which means pgadmin is working
> fine.
>
> 6.Also as pgadmin works on other machines, this clearly indicates the
> issue is *NOT* with pgadmin.
>
>
>
> Here I am attaching a pgadmin.js file which bypasses the ping server just
> to confirm if that is the only issue. Replace contents of the pgadmin.js
> file located at 'C:\Program Files\pgAdmin 4\runtime\src\js' with contents
> in the attached file. Try launching pgadmin and check if it works.
>
> Kindly share logs located at %APPDATA%/Local/pgadmin/pgadmin4.***.log
> file. and %APPDATA%/Roaming/pgadmin/pgadmin4.log.(Expecting logs dated 14
> Mar.)
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Thu, Mar 14, 2024 at 1:53 AM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> As seen from below Image, ping 127.0.0.1 is responding.
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 13, 2024 3:26 PM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!9R58YhxVLiQpKmHvVa024sBzkbZB7u03HfiszDyhsum82nMlgfNaBE0aUYMjAYbmTK8J6ibM20_G0As1R9YBLmW0MV9hw6uSEmcRbg$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> As we have seen in the call , the ping request to the server does not
> respond back.
>
> Can you please run command Ping 127.0.0.1 on command prompt and get
> output.(May be a silly thing to ask, but I have seen some queries related
> to this.)
>
>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Wed, Mar 13, 2024 at 8:57 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Great, talk to you then.
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 13, 2024 11:20 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!_TIgZrOAgd_ArQ1gT6nhJQoHkcEH2YBWVwSKdRDifiK3aRF-fqr4w0DXlnPPQuATVZJ5G7MEUAPCnbGsxG3WO0OFvOmQYjk2IizLmA$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>; pgadmin-team <
> pgadmin-team(at)enterprisedb(dot)com>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi,
>
>
>
> Lets connect at 9 PM IST.
>
>
>
> https://enterprisedb.zoom.us/j/94503905063
> <https://urldefense.com/v3/__https:/enterprisedb.zoom.us/j/94503905063__;!!OrxsNty6D4my!7ilLCuiekr8VUaDTJlVMNBeXe3YkDtJZYRDynL0BXnFGweEGblVcxnZTGQLXB-2AdmeYmI8kV5xX5YbhhCVDzNSKhPEo0bC6lzPT8Q$>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Wed, Mar 13, 2024 at 8:07 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Latest file.
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 13, 2024 10:32 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>; pgadmin-support
> lists.postgresql.org
> <https://urldefense.com/v3/__http:/lists.postgresql.org__;!!OrxsNty6D4my!7ilLCuiekr8VUaDTJlVMNBeXe3YkDtJZYRDynL0BXnFGweEGblVcxnZTGQLXB-2AdmeYmI8kV5xX5YbhhCVDzNSKhPEo0bBg7UIVRQ$>
> <pgadmin-support(at)lists(dot)postgresql(dot)org>; pgadmin-team <
> pgadmin-team(at)enterprisedb(dot)com>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> It seems you have not shared latest file from %APPDATA%/Local/pgadmin/
>
>
>
> File you shared shows date 12 Mar. I was expecting date 13 Mar.
>
> Please share the latest file.
>
>
>
> Thanks,
>
> Yogesh
>
>
>
> On Wed, 13 Mar 2024, 7:30 pm Nkundiwacu, Benit, <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I am sharing with you the requested files. Kindly check them and have a
> call with us today.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit
> *Sent:* Wednesday, March 13, 2024 9:28 AM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>;
> pgadmin-support(at)lists(dot)postgresql(dot)org; pgadmin-team <
> pgadmin-team(at)enterprisedb(dot)com>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I’ll try the below but can you share with me endpoints the pgadmins
> connecting to so networking team can associate a port number to it.
>
>
>
> Also please lets have a call today and check together as this is a
> priority task to fix.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 13, 2024 4:10 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>;
> pgadmin-support(at)lists(dot)postgresql(dot)org; pgadmin-team <
> pgadmin-team(at)enterprisedb(dot)com>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi Benit,
>
>
>
> I tried multiple ways, but could not reproduce the issue.
>
>
>
> Do you have Antivirus installed on the system? If yes can you please check
> if it is blocking nwjs/network calls?
>
>
>
> Also can you please try the below steps and let me know the output.
>
>
>
> 1.In runtime_config.json, set "fixedPort" equals to true. and portNo with
> 5050. Check if launching pgadmin works.
>
>
>
> 2.Replace contents of pgadmin.js file located at 'C:\Program Files\pgAdmin
> 4\runtime\src\js' with contents in the attached file. Try launching
> pgadmin.
>
> Share logs located at %APPDATA%/Local/pgadmin/pgadmin4.***.log file. and
> %APPDATA%/Roaming/pgadmin/pgadmin4.log
>
>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Tue, Mar 12, 2024 at 10:11 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I am sharing the requested pgadmin file.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Tuesday, March 12, 2024 11:51 AM
> *To:* Bhaskaran, Sanoop <sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Cc:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>;
> pgadmin-support(at)lists(dot)postgresql(dot)org
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi,
>
>
>
> Please joint link below -
>
>
>
> https://enterprisedb.zoom.us/j/98466360166
> <https://urldefense.com/v3/__https:/enterprisedb.zoom.us/j/98466360166__;!!OrxsNty6D4my!4SBj-PJr4WU0bxLbOapWdJuzOLRE9VL1fEQFGSvKPaOdhFtafRM-f18YJOJl-ZHVUwUYhyDF-WMyHC2X3abTc_M2NA_X_Spl07U3ew$>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Tue, Mar 12, 2024 at 7:20 PM Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com> wrote:
>
> Hi Yogesh,
>
>
>
> Can we get back into a call?
>
>
>
>
>
> *Thanks & Regards,*
>
>
> *Sanoop Bhaskaran AIP+ | Technical Account Manager*
>
> *Accenture Applied Intelligence*
>
>
>
>
>
> *Mobile*: *+1 647-997-4599*
>
> *Upcoming PTO*: *None*
>
> *Public Holiday : None*
>
> *Upcoming Training/Workshop*: *None *
>
>
>
>
>
>
>
> *From:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Sent:* Tuesday, March 12, 2024 9:39 AM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org; Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I tried to install pgadmins version 8.3 but its not supported by the
> windows versions.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Monday, March 11, 2024 11:47 PM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org; Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi,
>
>
>
> We can connect at 6PM IST Tuesday. Please find the meeting link.
>
>
>
> https://enterprisedb.zoom.us/j/96997336846
> <https://urldefense.com/v3/__https:/enterprisedb.zoom.us/j/96997336846__;!!OrxsNty6D4my!6AEFwN6znBMo4yJFT8GmXyuKlDjDbLfTcRPoSQjbyC59EWlurtiLuns_GesB0Nb0LOHb7UceGc48WXPg-oGbp-zBPXnVxKPi7O_vcQ$>
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Mon, Mar 11, 2024 at 9:45 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @pgadmin-support(at)lists(dot)postgresql(dot)org
> <pgadmin-support(at)lists(dot)postgresql(dot)org> / @Yogesh Mahajan
> <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> Kindly provide US time zone engineer to help us solve pgadmins issues
> we’re facing.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit
> *Sent:* Monday, March 11, 2024 12:13 PM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org; Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> Kindly please let me know if you’re available 6pm IST tomorrow 3/11/2024.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit
> *Sent:* Friday, March 8, 2024 4:50 PM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org; Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Subject:* RE: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> I am available Monday 11/03/2024 6PM IST. Let me know if that works for
> you as well.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Friday, March 8, 2024 6:00 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org; Bhaskaran, Sanoop <
> sanoop(dot)bhaskaran(at)accenture(dot)com>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi,
>
>
>
> My working time is 9AM-6PM IST. We can connect in between. pgadmin
> installers are not tested on 32 bit systems.
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Thu, Mar 7, 2024 at 7:54 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> My windows system type is 64 bit. Also the latest pgadmins version is not
> supported by windows version.
>
>
>
>
>
> Let me if you can provide an engineer to check with me. My availability is
> 9am-5pm Canada est.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Sent:* Thursday, March 7, 2024 12:26 AM
> *To:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hello,
>
>
>
> Kindly share both 32 and 64 pgadmins.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
> Get Outlook for iOS
> <https://urldefense.com/v3/__https:/aka.ms/o0ukef__;!!OrxsNty6D4my!55eFAQZSdyDhpwJTWaEPvUG3xFGL191ucsM4Dv_0aQb3VQIC1CPOGYQkvsP92jPj8ShVNchrjMqYrfgKbfh95ZMcJViTm3Yk7Y9HSg$>
> ------------------------------
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 6, 2024 11:41:28 PM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org <
> pgadmin-support(at)lists(dot)postgresql(dot)org>
> *Subject:* Re: [External] Re: PG ADMIN INSTALLATION
>
>
>
> Hi,
>
>
>
> I am able to install and launch pgadmin successfully on Windows Server
> 2019.
>
> What is your system type? Are you using 32 bit? pgadmin does not support
> 32 bit systems.
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Wed, Mar 6, 2024 at 7:54 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
>
>
>
> Hope you’re doing great.
>
>
>
> I have tried to install pgadmin latest version and the program is not
> supported.
>
>
>
> Kindly let us which pgadmin version is compatible with the window version
> I am using.
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
> *From:* Yogesh Mahajan <yogesh(dot)mahajan(at)enterprisedb(dot)com>
> *Sent:* Wednesday, March 6, 2024 4:30 AM
> *To:* Nkundiwacu, Benit <benit(dot)nkundiwacu(at)accenture(dot)com>
> *Cc:* pgadmin-support(at)lists(dot)postgresql(dot)org
> *Subject:* [External] Re: PG ADMIN INSTALLATION
>
>
>
> *CAUTION:* External email. Be cautious with links and attachments.
>
>
>
> Hi,
>
>
>
> From the screenshot it seems you are using pgadmin version 7.x.
>
> Kindly upgrade to latest 8.3 which can be downloaded from here
> <https://urldefense.com/v3/__https:/www.pgadmin.org/download/__;!!OrxsNty6D4my!4qKCLQJTGtjSeE4Ws5bMWhExm1MzFBKv9ZmG12L8EL6NX5gMAfTBesMlC2EPSWTqDVl8CM8n-ouaSQ6mqakjZumBXMcQeKiFA85X-w$>
> .
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Wed, Mar 6, 2024 at 2:46 PM Yogesh Mahajan <
> yogesh(dot)mahajan(at)enterprisedb(dot)com> wrote:
>
> Hi,
>
>
>
> Can you please provide OS details. Also from where did you download the
> pgadmin installer?
>
>
>
> Thanks,
>
> Yogesh Mahajan
>
> EnterpriseDB
>
>
>
>
>
> On Wed, Mar 6, 2024 at 2:27 PM Nkundiwacu, Benit <
> benit(dot)nkundiwacu(at)accenture(dot)com> wrote:
>
> Hello @pgadmin-support(at)lists(dot)postgresql(dot)org
> <pgadmin-support(at)lists(dot)postgresql(dot)org>
>
>
>
> We kindly seek your support on below issue we are facing. Kindly help us
> in resolving this issue.
>
>
>
>
>
> Thanks,
>
>
>
> Benit
>
>
>
>
>
> *Nkundiwacu Benit AIP+ | Engineering Support Accenture Applied
> Intelligence*
>
>
>
>
>
>
> ------------------------------
>
>
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