Issue opening pgAdmin4 v5 in Windows 10

Hello,

I just installed pgAdmin 4 v5. I previously had pgAdmin 4 but it stopped connecting about 3 weeks ago. A co-worker told me that updating to pgAdmin 4 v5 (for their own user) fixed the issue for him. However, we I launch it, I get the following error below:

[cid:image004(dot)jpg(at)01D78EB5(dot)C973E740]

Can I get some assistance please?

Here’s the full message:
pgAdmin Runtime Environment
--------------------------------------------------------
Python Path: "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\python\python.exe"
Runtime Config File: "C:\Users\dasilvama\AppData\Roaming\pgadmin\runtime_config.json"
pgAdmin Config File: "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\config.py"
Webapp Path: "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgAdmin4.py"
pgAdmin Command: "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\python\python.exe -s C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgAdmin4.py"
Environment:
- ALLUSERSPROFILE: C:\ProgramData
- APPDATA: C:\Users\dasilvama\AppData\Roaming
- CHROME_CRASHPAD_PIPE_NAME: \\.\pipe\crashpad_36924_ZPVKVUMAEKCFIHMA
- CHROME_RESTART: NW.js|Whoa! NW.js has crashed. Relaunch now?|LEFT_TO_RIGHT
- CommonProgramFiles: C:\Program Files\Common Files
- CommonProgramFiles(x86): C:\Program Files (x86)\Common Files
- CommonProgramW6432: C:\Program Files\Common Files
- COMPUTERNAME: MSINB5CG03873S9
- ComSpec: C:\WINDOWS\system32\cmd.exe
- DriverData: C:\Windows\System32\Drivers\DriverData
- GDAL_DATA: C:\Program Files\PostgreSQL\11\gdal-data
- HOMEDRIVE: C:
- HOMEPATH: \Users\dasilvama
- JAVA_BIN: C:\Program Files\Java\jdk1.8.0_291\bin
- JAVA_HOME: C:\Program Files\Java\jdk1.8.0_291
- JAVA_INCLUDE: C:\Program Files\Java\jdk1.8.0_291\include
- LDMS_LOCAL_DIR: C:\Program Files (x86)\LANDesk\LDClient\Data
- LOCALAPPDATA: C:\Users\dasilvama\AppData\Local
- LOGONSERVER: \\CAEMSIDC03
- MSMPI_BIN: C:\Program Files\Microsoft MPI\Bin\
- NUMBER_OF_PROCESSORS: 8
- OneDrive: C:\Users\dasilvama\OneDrive
- OS: Windows_NT
- Path: C:\Program Files (x86)\VMware\VMware Workstation\bin\;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files\Microsoft MPI\Bin\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\dotnet\;C:\Program Files\Git\cmd;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\170\Tools\Binn\;C:\Program Files\PuTTY\;C:\Program Files\RedHat\java-1.8.0-openjdk-1.8.0.242-3\bin;C:\Program Files\RedHat\java-1.8.0-openjdk-1.8.0.242-3\jre\bin;C:\Program Files\Docker\Docker\resources\bin;C:\ProgramData\DockerDesktop\version-bin;C:\Program Files\Amazon\AWSCLI\bin\;C:\Program Files\nodejs\;C:\Python27\;C:\Users\dasilvama\AppData\Local\Programs\Python\Python36\;C:\Program Files (x86)\Sennheiser\SenncomSDK\;C:\Fortify\Fortify_SCA_and_Apps_20.2.2\bin;C:\Users\dasilvama\AppData\Local\Microsoft\WindowsApps;C:\Users\dasilvama\AppData\Local\Programs\Microsoft VS Code\bin;C:\Users\dasilvama\AppData\Roaming\npm;C:\cygwin64\bin;C:\Users\dasilvama\AppData\Local\gitkraken\bin
- PATHEXT: .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
- PGADMIN_INT_KEY: 08e0cc30-6347-4c63-96da-89cda330f77a
- PGADMIN_INT_PORT: 58944
- PGADMIN_SERVER_MODE: OFF
- POSTGIS_ENABLE_OUTDB_RASTERS: 1
- POSTGIS_GDAL_ENABLED_DRIVERS: GTiff PNG JPEG GIF XYZ DTED USGSDEM AAIGrid
- PROCESSOR_ARCHITECTURE: AMD64
- PROCESSOR_IDENTIFIER: Intel64 Family 6 Model 142 Stepping 12, GenuineIntel
- PROCESSOR_LEVEL: 6
- PROCESSOR_REVISION: 8e0c
- ProgramData: C:\ProgramData
- ProgramFiles: C:\Program Files
- ProgramFiles(x86): C:\Program Files (x86)
- ProgramW6432: C:\Program Files
- PSModulePath: C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules
- PUBLIC: C:\Users\Public
- SESSIONNAME: Console
- SystemDrive: C:
- SystemRoot: C:\WINDOWS
- TEMP: C:\Users\DASILV~1\AppData\Local\Temp
- TMP: C:\Users\DASILV~1\AppData\Local\Temp
- UATDATA: C:\WINDOWS\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77
- USERDNSDOMAIN: MSI.CAEMILUSA.COM
- USERDOMAIN: MSI
- USERDOMAIN_ROAMINGPROFILE: MSI
- USERNAME: dasilvama
- USERPROFILE: C:\Users\dasilvama
- windir: C:\WINDOWS
--------------------------------------------------------

Traceback (most recent call last):
File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgAdmin4.py", line 98, in <module>
app = create_app()
File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgadmin\__init__.py", line 502, in create_app
driver.init_app(app)
File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgadmin\utils\driver\__init__.py", line 27, in init_app
DriverRegistry.load_modules(app)
File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgadmin\utils\dynamic_registry\__init__.py", line 63, in __load_modules
module = import_module(module_name)
File "importlib\__init__.py", line 127, in import_module
File "<frozen importlib._bootstrap>", line 1014, in _gcd_import
File "<frozen importlib._bootstrap>", line 991, in _find_and_load
File "<frozen importlib._bootstrap>", line 975, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 671, in _load_unlocked
File "<frozen importlib._bootstrap_external>", line 783, in exec_module
File "<frozen importlib._bootstrap>", line 219, in _call_with_frames_removed
File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgadmin\utils\driver\psycopg2\__init__.py", line 21, in <module>
import psycopg2
File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\python\lib\site-packages\psycopg2\__init__.py", line 51, in <module>
from psycopg2._psycopg import ( # noqa
ImportError: DLL load failed while importing _psycopg: Access is denied.

Thanks,
[studio:_LOGOS:CAE:CAE:CAE_MASTER_LOGO_PMS_300C:CAE_LOGO_DIGITAL:CAE_LOGO_PNG:CAE_LOGO_RGB.png]

Matt DaSilva
Engineering Group Leader, CAE USA MSI
—
T. +1 813 880-7280 ▪ E. matt(dot)dasilva(at)caemsi(dot)com<mailto:matt(dot)dasilva(at)caemsi(dot)com>

Mission Solutions Inc. (MSI)
caemsi.com<https://www.cae.com/cae-usa/cae-usa-msi/>

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