Re: BugTracker (Was: Re: 8.2 features status)

Gregory Stark <gsstark(at)mit(dot)edu> writes:
> I'm listed on various mozilla bugs and occasionally get notifications of
> updates but I can't reply to those notifications and I'm not about to fire up
> a browser and log in and search for the bug just to add comments.

It's really not that painful: every email bugzilla sends includes the
URL of the bug page. It's one click to visit the page, assuming your
mail and web tools are well enough integrated that you can readily visit
a URL given in text email. (If not, consider joining the 21st century
;-))

I think actually the weak spot of bugzilla for our purposes will be the
problem of transferring original email reports into BZ entries. The
volunteer(s) who do that work are probably going to want a tool better
adapted to that purpose than the standard BZ bug entry page ... but
we'll likely want to do some customization work on our BZ anyway, so
I don't see that as a fatal objection.

The bottom line here is that there will not be any tool that is perfect
for our purposes out-of-the-box. Well, it's all open source, we can
scratch our own itch. What we need more than any specific tool is a
commitment from someone to put effort into adapting the tool to our
needs.

(Given that reality, the quality of the tool's existing source code
needs to figure strongly in our decision. If BZ is still as ugly
as Josh remembers it being, that'd be a strike against it.)

regards, tom lane