Support contracts (was Re: Commercial support?)

On Wed, 2003-08-13 at 11:59, Dustin Sallings wrote:
> On Tuesday, Aug 12, 2003, at 09:55 US/Pacific, Al Hulaton wrote:
[snip]
> We're looking at various databases for production use in our product
> and pricing the various solutions. My personal preference is postgres,
> but we're also looking at Oracle and Sybase at this point. One thing
> we get from them that we do not get from postgres is a support
> contract. It's the general political CYA thing. If something breaks
> and we can't figure out what it is, we need someone who can come in and
> make it better.
>
> What we do not need at this point is any type of implementation
> assistance. We pretty much know what we're doing, but management
> always likes to assume the people whose salaries they pay aren't
> capable of doing their jobs. :)

I *like* the fact that my company has a support contract with Oracle
on our production databases.
DBMSs are extremely complicated beasts, and even though I am expert,
and can extract the db from most stack dump conditions, there *are*
errors that are beyond my knowledge, but can be quickly solved by
someone who lives and breathes Rdb internals.

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